Senior Digital Delivery Lead - AI & Agile (Hybrid)

AKQA; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

AKQA, part of WPP, is seeking a Senior Digital Manager in Melbourne to own a portfolio of client retainers across maintenance and enhancements. You will partner with engineering teams to drive high-quality delivery, optimise workflows, and build trusted client relationships in a hybrid work model.

The role emphasizes agile delivery, backlog refinement, stakeholder management, and exploration of AI-enabled solutions.

Qualifications

• Delivery of technical enhancements, website support, and maintenance for client retainers.
• Lead backlog refinement and capacity planning using Agile principles.
• Foster collaboration across internal and client teams.
• Primary day-to-day client contact, managing expectations and risks.
• Improve delivery standards through continuous improvement.
• Identify and pursue new opportunities within existing accounts.

Responsibilities

• Oversee the delivery of technical enhancements, website support, and maintenance across the technical portfolio of client retainers, partnering closely with the dedicated development team to manage workloads effectively and ensure high-quality outcomes and client satisfaction.
• Drive backlog refinement and capacity planning, utilising Kanban boards and Agile principles to optimise workflow, ensure consistent velocity, and manage the flow of work efficiently across the portfolio.
• Foster strong collaboration across internal and client teams, leveraging Agile/Scrum principles to remove bottlenecks, enhance workflow efficiency, and solve technical challenges.
• Act as the primary day-to-day client contact, cultivating trusted, long-term partnerships while effectively managing expectations and communicating risks and progress.
• Optimise support & maintenance operations by implementing continuous improvement processes and enhancing technical delivery standards to drive operational excellence.
• Support the identification and delivery of new opportunities within existing accounts and drive the delivery of new, emergent projects.

Skills

Agile capability

Stakeholder management

Communication skills

Organised and detail-oriented

Interest in AI

Tools

Kanban boards

Job description

AKQA, part of WPP, is seeking a Senior Digital Manager in Melbourne to own a portfolio of client retainers across maintenance and enhancements. You will partner with engineering teams to drive high-quality delivery, optimise workflows, and build trusted client relationships in a hybrid work model.

The role emphasizes agile delivery, backlog refinement, stakeholder management, and exploration of AI-enabled solutions.