Growth-Driven Senior Account Director (CRM & Digital)

AKQA Media; Australia; Remote; AUD 150,000 - 200,000; Full time

Job summary

AKQA, part of WPP, is seeking a Senior Account Director to cultivate senior client relationships and transform clients' businesses through CRM strategy and multi-channel initiatives.

You will lead a cross-functional team across internal and partner agencies, ensuring quality outcomes and measurable growth across digital channels and owned media.

This role emphasizes collaboration, strategic thinking, and delivering exceptional client value in a dynamic digital environment in Australia.

Qualifications

• Thorough strategic and commercial knowledge within a digital agency environment.
• Experience across CRM, owned channels, or CX platform projects involving multiple internal and external stakeholders.
• A collaborative 'one team' approach that enables client and agency village partners to work cohesively.
• Demonstrable experience delivering measurable business impact, with strong problem-solving, negotiation, and communication skills.

Responsibilities

• Identify and cultivate business growth opportunities through strong client relationships.
• Be accountable for revenue and forecast management across accounts, ensuring reporting accuracy and pipeline health.
• Build strong, cohesive relationships across an ecosystem of clients, partner agencies and internal teams.
• Encourage a fearless, entrepreneurial approach to solving problems and driving digital performance.
• Drive, inspire, and coach a high-performing, passionate team.

Skills

CRM

Owned channels

CX platform

Stakeholder management

Negotiation

Communication

Team leadership

Job description

AKQA, part of WPP, is seeking a Senior Account Director to cultivate senior client relationships and transform clients' businesses through CRM strategy and multi-channel initiatives.

You will lead a cross-functional team across internal and partner agencies, ensuring quality outcomes and measurable growth across digital channels and owned media.

This role emphasizes collaboration, strategic thinking, and delivering exceptional client value in a dynamic digital environment in Australia.