Senior Dental Receptionist & Patient Experience Lead

Prime Practice HR Solutions; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Job summary

Hampton Dental Centre in Melbourne is seeking an experienced Senior Dental Receptionist & Patient Experience Coordinator to join our established, modern practice. You’ll play a pivotal role in delivering exceptional patient experiences while supporting the front desk and collaborating with the Practice Manager and clinical team.

Your day-to-day duties include managing appointments and enquiries, communicating treatment plans and fees, coordinating recalls, maintaining accurate records, and

Qualifications

• Proven experience in dental reception or administration, ideally in a senior role.
• Strong dental knowledge and confidence using practice management software.
• Exceptional communication and interpersonal skills.
• Outstanding organisation, attention to detail and professionalism.
• A proactive, solutions-focused attitude and the ability to take ownership.
• Confidence supporting colleagues and managing competing priorities.
• A genuine passion for patient care, teamwork and continuous improvement.
• Above all, we’re looking for someone with the right attitude: someone who takes initiative, values high standards and wants to be part of a team that’s always striving to be better.

Responsibilities

• Creating a warm, professional and welcoming patient experience.
• Managing appointments, treatment bookings and patient enquiries.
• Confidently communicating treatment plans, fees and financial arrangements.
• Coordinating recalls, treatment follow-ups and ongoing patient care.
• Maintaining accurate records, payments and administrative processes.
• Supporting reception colleagues and ensuring efficient daily workflows.
• Identifying opportunities to improve systems and patient experience.
• Contributing to a positive, professional and collaborative team culture.

Skills

Proven experience

Exceptional communication

Interpersonal skills

Organisation

Ownership mindset

Team collaboration

Job description

Hampton Dental Centre in Melbourne is seeking an experienced Senior Dental Receptionist & Patient Experience Coordinator to join our established, modern practice. You’ll play a pivotal role in delivering exceptional patient experiences while supporting the front desk and collaborating with the Practice Manager and clinical team.

Your day-to-day duties include managing appointments and enquiries, communicating treatment plans and fees, coordinating recalls, maintaining accurate records, and