Senior Receptionist / Front Office Coordinator

Prime Practice Hr Solutions; Melbourne; On-site; AUD 52,000 - 70,000; Full time

Job summary

Hampton Dental Centre in Melbourne is seeking an experienced Senior Dental Receptionist & Patient Experience Coordinator to join our established, modern practice. You’ll play a pivotal role in delivering exceptional patient experiences while supporting the front desk and collaborating with the Practice Manager and clinical team.

Your day-to-day duties include managing appointments and enquiries, communicating treatment plans and fees, coordinating recalls, maintaining accurate records, and

Qualifications

• Proven experience in dental reception or administration, ideally in a senior role.
• Strong dental knowledge and confidence using practice management software.
• Exceptional communication and interpersonal skills.
• Outstanding organisation, attention to detail and professionalism.
• A proactive, solutions-focused attitude and the ability to take ownership.
• Confidence supporting colleagues and managing competing priorities.
• A genuine passion for patient care, teamwork and continuous improvement.
• Above all, we’re looking for someone with the right attitude: someone who takes initiative, values high standards and wants to be part of a team that’s always striving to be better.

Responsibilities

• Creating a warm, professional and welcoming patient experience.
• Managing appointments, treatment bookings and patient enquiries.
• Confidently communicating treatment plans, fees and financial arrangements.
• Coordinating recalls, treatment follow-ups and ongoing patient care.
• Maintaining accurate records, payments and administrative processes.
• Supporting reception colleagues and ensuring efficient daily workflows.
• Identifying opportunities to improve systems and patient experience.
• Contributing to a positive, professional and collaborative team culture.

Skills

Proven experience

Exceptional communication

Interpersonal skills

Organisation

Ownership mindset

Team collaboration

Job description

About the Practice

More Than Just a Reception Role

At Hampton Dental Centre, we believe exceptional dentistry goes beyond clinical treatment. It's about the relationships we build, the experience we create and the standards we uphold every day.

Located in the heart of Hampton, we're an established, modern dental practice with a loyal patient community and a passionate team dedicated to delivering outstanding, personalised care.

We're also a practice with ambition. We're continuously evolving, investing in our people and striving to create an exceptional environment for both our patients and our team.

We're looking for an experienced Senior Dental Receptionist & Patient Experience Coordinator who shares our passion for excellence and wants to grow with us.

Why Join Us?

Work-life balance: Enjoy a full-time position across four days per week, with occasional Saturday shifts.

A practice with vision: Be part of an established clinic committed to innovation, quality and continuous improvement.

Supportive team culture: Work alongside experienced clinicians and colleagues who value professionalism, respect and teamwork.

Make a genuine impact: Your initiative, ideas and experience will be valued.

Career development: Opportunities to expand your responsibilities and grow professionally.

Competitive remuneration: Reflecting your experience, skills and contribution.

About the Role

You'll play a key role in delivering an exceptional patient experience while supporting the smooth and efficient running of our front office.

Working closely with our Practice Manager and clinical team, you'll help maintain high standards of patient care, communication and organisation.

Your responsibilities will include:

Creating a warm, professional and welcoming patient experience.

Managing appointments, treatment bookings and patient enquiries.

Confidently communicating treatment plans, fees and financial arrangements.

Coordinating recalls, treatment follow-ups and ongoing patient care.

Maintaining accurate records, payments and administrative processes.

Supporting reception colleagues and ensuring efficient daily workflows.

Identifying opportunities to improve systems and patient experience.

Contributing to a positive, professional and collaborative team culture.

About You

We're looking for someone who takes pride in their work, genuinely cares about people and naturally goes the extra mile.

You’ll bring:

Proven experience in dental reception or administration, ideally in a senior role.

Strong dental knowledge and confidence using practice management software.

Exceptional communication and interpersonal skills.

Outstanding organisation, attention to detail and professionalism.

A proactive, solutions-focused attitude and the ability to take ownership.

Confidence supporting colleagues and managing competing priorities.

A genuine passion for patient care, teamwork and continuous improvement.

Above all, we’re looking for someone with the right attitude: someone who takes initiative, values high standards and wants to be part of a team that’s always striving to be better.

Grow With Us

Our vision is to continue building Hampton Dental Centre into a practice recognised for exceptional dentistry, outstanding patient experiences and a team that takes pride in everything it does.

If you’re an experienced dental receptionist looking for more than just another job, we’d love to hear from you.