Senior Data Centre Technician - Lead Data Centre Ops

SmartRecruiters, Inc.; Sunshine Coast Regional; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

NEXTDC is expanding its Sunshine Coast facilities team to support our growing data centre operations. The Senior Data Centre Technician will lead day-to-day activities, mentoring a team of technicians and collaborating with the Facilities Manager on critical infrastructure maintenance, safety, and service delivery.

You will be responsible for conducting HV switching, coordinating provisioning requests, and driving continuous improvement while delivering high-quality customer service and on-time

Qualifications

• 3–5 years' experience in a similar role within a critical facility or data centre.
• Electrical or telecommunications qualifications and hands-on experience.
• Experience leading a team or working in a team lead capacity.

Responsibilities

• Ensure safe, secure, and reliable data centre operation, managing WHS, security, and critical facility systems.
• Perform HV switching as directed.
• Coordinate customer provisioning requests and ensure timely, accurate delivery of services.
• Manage contractors, workloads, and staffing to meet operational demands and SLAs.
• Plan and maintain cabling infrastructure capacity to support growth and availability.
• Act as SME for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring.
• Assist with customer equipment installation and day-to-day operations.
• Maintain high standards of cleanliness and operational readiness.
• Escalate incidents per procedures and support timely resolution.
• Drive continuous improvement of processes, policies, and workflows.
• Lead facility training and provide technical guidance to the team.
• Prepare operational reports and recommend efficiency improvements.
• Collaborate across teams to deliver excellent customer service and business objectives.
• Engage in ongoing learning to build technical and operational expertise.

Skills

Customer service

Planning

Problem solving

Data centre operations

Rack management

IT equipment installation

Power & cooling

Structured cabling

Communication

ITIL familiarity

Education

Certificate III in Telecommunications

HV switching certification

Electrical qualifications

Telecommunications qualifications

Job description

NEXTDC is expanding its Sunshine Coast facilities team to support our growing data centre operations. The Senior Data Centre Technician will lead day-to-day activities, mentoring a team of technicians and collaborating with the Facilities Manager on critical infrastructure maintenance, safety, and service delivery.

You will be responsible for conducting HV switching, coordinating provisioning requests, and driving continuous improvement while delivering high-quality customer service and on-time