Senior Data Centre Technician & Facility SME

SmartRecruiters, Inc.; Maroochydore; On-site; AUD 70,000 - 100,000; Full time

Job summary

NEXTDC is currently seeking a passionate Senior Data Centre Technician to join our Sunshine Coast facilities team. The role supports the Facility Manager with day-to-day operations of the data centre, provides high quality maintenance and customer service, and acts as SME for the team with on-call rosters.

You’ll manage WHS, security and critical facility systems, coordinate customer provisioning, lead training, oversee contractors, plan cabling, and drive continuous improvements to ensure

Qualifications

• 3–5 years' experience in a data centre or critical facility.
• Electrical or telecommunications qualifications and hands-on experience.
• Experience leading a team or in a team lead capacity.
• Certificate III in Telecommunications (preferred) systems.
• HV switching certification (preferred).

Responsibilities

• Ensure safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems.
• Perform HV switching as directed.
• Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard.
• Manage contractors, workloads, and staffing resources to meet operational demands and SLAs.
• Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability.
• Act as the facility SME for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring.
• Assist with customer equipment installation, facility maintenance, and day-to-day operational activities.
• Maintain high standards of facility cleanliness, presentation, and operational readiness.
• Escalate incidents in line with established procedures and support timely resolution.
• Drive continuous improvement by developing and enhancing operational processes, policies, and workflows.
• Lead facility training initiatives and provide technical guidance to the wider team.
• Prepare operational reports and recommend improvements to enhance efficiency and performance.
• Collaborate across teams to deliver excellent customer service and support business objectives.
• Participate in ongoing learning and professional development to build technical and operational expertise.
• Complete additional duties as required by the Facilities Manager.

Skills

Customer service

Planning

Problem solving

Data centre operations

Education

Electrical/telecommunications qualifications

Certificate III in Telecommunications

Tools

Structured cabling

Rack management

Power monitoring

Job description

NEXTDC is currently seeking a passionate Senior Data Centre Technician to join our Sunshine Coast facilities team. The role supports the Facility Manager with day-to-day operations of the data centre, provides high quality maintenance and customer service, and acts as SME for the team with on-call rosters.

You’ll manage WHS, security and critical facility systems, coordinate customer provisioning, lead training, oversee contractors, plan cabling, and drive continuous improvements to ensure