Senior CX & AI Accounts Lead (APAC)

Avaya Corporation; Australia; Remote; AUD 120,000 - 180,000; Full time

Job summary

Avaya is seeking a National Account Manager to join the APAC team, focusing on enterprise customers from Australia. You will bridge legacy infrastructure with AI-driven CX, champion the Infinity Architecture, and expand into AI, Cloud, and Orchestration opportunities.

You will lead discussions with C-suite executives, justify migrations with TCO/ROI, and drive strategic transitions while protecting the voice core and growing global accounts.

Qualifications

• 5+ years of successful CCaaS/CX/UCaaS sales experience.
• Strong preference for experience selling through channel partners.
• Ability to engage with C-suite and lead strategic discussions.

Responsibilities

• Own the narrative to drive sales results with customers and prospects through channel partners.
• Lead high-stakes discussions on TCO, ROI, and migrations with executives.
• Develop transition strategies for migrating from legacy to cloud CX platforms.
• Provide high-level design for large-scale CCaaS solutions across voice and digital channels.

Skills

CCaaS sales

Channel partner sales

Executive presence

Job description

Avaya is seeking a National Account Manager to join the APAC team, focusing on enterprise customers from Australia. You will bridge legacy infrastructure with AI-driven CX, champion the Infinity Architecture, and expand into AI, Cloud, and Orchestration opportunities.

You will lead discussions with C-suite executives, justify migrations with TCO/ROI, and drive strategic transitions while protecting the voice core and growing global accounts.