Senior Customer Success Manager - APAC, Tech & Strategy

Seismic; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Seismic in Sydney is seeking an experienced Customer Success Manager with a technical background to join our International Post-Sales team in APAC. You will own relationships, drive value, and ensure renewals and expansions by delivering Mutual Success Plans and strategic reviews.

Ideal candidates have 5+ years in SaaS customer success, strong communication, and the ability to translate complex technical concepts into business value.

Qualifications

• 5+ years of experience in Customer Success, preferably in SaaS or enterprise software.
• Proven track record of growing strategic relationships and driving measurable outcomes.
• Strong technical aptitude and ability to learn and troubleshoot complex systems and integrations.
• Excellent communication and presentation skills, with the ability to synthesize complex ideas for both technical and non-technical audiences.
• Strong project management skills to coordinate multi-stakeholder engagements.
• Skilled in consulting with executive and technical stakeholders alike, aligning product capabilities to business objectives.
• Ability to thrive in ambiguity, create structure, and drive clarity in a fast-moving, global environment.
• A collaborator at heart, you bring integrity, curiosity, and a solution-oriented mindset to every customer interaction.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.

Responsibilities

• Own as primary relationship owner for APAC customers and renewals.
• Lead Mutual Success Plans, Solution Health Reviews, and Strategic Business Reviews.
• Collaborate with Sales for renewals and expansions.
• Identify at-risk customers and develop mitigation plans.
• Coordinate with Deployment, TAMs, Support, and Professional Services to optimize solutions.
• Translate customer requirements into actionable insights for internal teams.

Skills

Customer Success

Relationship management

Technical aptitude

Communication skills

Project management

Executive consulting

Ambiguity tolerance

Collaboration

Tools

CRM (Salesforce)

APIs integration

Job description

Seismic in Sydney is seeking an experienced Customer Success Manager with a technical background to join our International Post-Sales team in APAC. You will own relationships, drive value, and ensure renewals and expansions by delivering Mutual Success Plans and strategic reviews.

Ideal candidates have 5+ years in SaaS customer success, strong communication, and the ability to translate complex technical concepts into business value.