APAC Customer Success Manager — SaaS & Security

Seerist

Sydney

Hybrid

AUD 90,000 - 130,000

Full time

40 hours ago

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Benefits offered by this job

Health Insurance

Remote and office-based work

PaidTimeOff

Tuition Reimbursement

Professional Development Stipend

Job summary

Seerist is seeking a Customer Success Manager to support APAC clients from Sydney, focusing on onboarding, adoption, and renewals with a technical solutions element. You will collaborate with Sales and the Technical Solutions team to configure the platform and support client success initiatives.

Ideal candidates have 3–5 years in a customer-facing SaaS role, strong communication, and an ability to manage multiple relationships.

Qualifications

Approximately 3–5 years in a customer-facing role in SaaS.
Interest in technology with willingness to develop technical knowledge.
Strong written and verbal communication for business and technical audiences.
Ability to manage multiple client relationships and priorities.
Bachelor's degree or equivalent practical experience.
Based in Sydney and able to attend the office 3 days per week.

Responsibilities

Independently manage a portfolio of APAC clients, working with senior CSMs on complex accounts.
Lead onboarding and training for new clients to ensure effective use of the Seerist platform.
Support renewal processes, including preparation, proposals, and coordination.
Maintain relationships with client stakeholders across security, intelligence, risk and strategy functions.
Monitor client usage, identify renewal risk, and escalate as required.
Relay client feedback to internal teams to improve the client experience.