Customer Success Manager - APAC

Seerist; Sydney; Hybrid; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Health Insurance

Remote and office-based work

Tuition Reimbursement

Professional Development Stipend

Paid Time Off

Job summary

Seerist in Sydney, NSW, is seeking a Customer Success Manager to join our APAC team. You’ll manage a portfolio of commercial clients, own onboarding and renewal journeys, and work with our Technical Solutions group to configure and integrate the Seerist platform.

This blended role develops two skills—client relationships and technical solutions—while you learn from senior CSMs. The position is hybrid (3 days in the office) in Sydney with growth potential in a fast-growing SaaS company.

Qualifications

• 3 to 5 years in a customer-facing role (customer success, account management, or technical support) in SaaS.
• Genuine curiosity about technology and willingness to get technical.
• Strong written and verbal communication, able to discuss business value and platform detail.
• Excellent organizational skills and ability to juggle multiple client relationships.
• Bachelor's degree or equivalent practical experience.
• Interest in geopolitics, security, risk intelligence, or OSINT is a plus.
• Based in Sydney with flexibility to work from the office 3 days a week.

Responsibilities

• Support and manage a portfolio of commercial clients across the APAC region.
• Lead onboarding and training so new clients get value from Seerist from day one.
• Own the renewal process on your accounts, from preparation through to close.
• Build real relationships with client stakeholders across security, intelligence, risk, and strategy functions.
• Keep a pulse on client usage and engagement, and flag risk early.
• Get hands-on with product demonstrations, configuration, and implementation alongside our Technical Solutions team.
• Help troubleshoot technical questions and build your own product and integration expertise over time.

Skills

Customer success

Account management

Technical curiosity

Communication

Organizational skills

Education

Bachelor's degree

Job description

Seerist | Sydney, NSW | Hybrid, 3 days/week in-office | Full-time

Salary: AUD115,000 base

Sydney's security and risk community is growing fast, and so is Seerist's APAC team. We're looking for a Customer Success Manager to join us in Sydney and help our clients get real value from the world's leading geopolitical and risk intelligence platform, while building a genuine technical skill set along the way.

About Seerist

Seerist delivers decision-ready intelligence through its SaaS platform that helps security, intelligence, and operations teams identify emerging risks, understand potential impacts, and make decisions before disruption occurs.. Seerist is the only platform that can credibly claim to bring a unified data model together that combines human analyst depth, OSINT informed AI combined with a verification infrastructure.

Our clients include government agencies, global institutions, and multinational enterprises, including Fortune 500 companies. The company supports over 450 corporate security, intelligence and GSOC (Global Security Operations Centre) teams worldwide, with staff based in the United States, the UK, EMEA, and APAC. The Sydney-based APAC team is currently expanding.

The Role

This isn't a narrow, single-lane CSM job. It's a blended role built for someone who wants to grow two skill sets at once: client relationship management and hands-on technical solutions work. You'll manage a portfolio of commercial clients across APAC, own their onboarding and renewal journey, and work alongside our Technical Solutions team to help clients configure, implement, and integrate the Seerist platform. You'll be supported by our senior CSMs, Technical Solutions Consultants, and our Regional leader, so you're not expected to walk in knowing it all, just ready to learn fast.

What You'll Do

• Support, and progressively manage, a portfolio of commercial clients across the APAC region
• Lead onboarding and training so new clients get value from Seerist from day one
• Own the renewal process on your accounts, from preparation through to close
• Build real relationships with client stakeholders across security, intelligence, risk, and strategy functions
• Keep a pulse on client usage and engagement, and flag risk early
• Get hands-on with product demonstrations, configuration, and implementation alongside our Technical Solutions team
• Help troubleshoot technical questions and build your own product and integration expertise over time

What You'll Bring

• 3 to 5 years' experience in a customer-facing role (customer success, account management, or technical/customer support), ideally in SaaS
• A genuine curiosity about technology and a willingness to get technical
• Strong written and verbal communication skills, comfortable talking business value with one client and platform detail with the next
• Great organisational skills and the ability to juggle multiple client relationships at once
• Bachelor's degree or equivalent practical experience
• An interest in geopolitics, security, risk intelligence, or OSINT is a big plus, though not essential
• Based in Sydney, with the flexibility to work from our office 3 days a week

Why Seerist

• Join a fast-growing global company at the start of its APAC growth story, based right here in Sydney
• Build two career-defining skill sets at once: customer success and technical solutions
• Work with, and learn directly from, senior CSMs and Technical Solutions Consultants
• Hybrid working that respects work-life balance
• A dynamic, diverse, trust-centred culture that's genuinely open to bold ideas

What Seerist Offers

• Health Insurance
• Opportunity to work in a fast-moving, high-growth SaaS company
• Strong, results-oriented culture
• Remote and office-based work environment
• Paid Time Off
• Tuition Reimbursement
• Professional Development Stipend

If you're an ambitious, technically curious customer success professional looking for your next step, and you want to build your career at the intersection of client relationships and technology, we'd love to hear from you.