Senior SaaS Customer Success Lead

Beyond; Australia; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Private health insurance

Job summary

Beyond is expanding in Australia and seeks a Senior Customer Success Manager to drive adoption, retention, and revenue across 40–60 accounts. You will lead trainings, manage renewals and expansions, and coordinate with cross-functional teams to enhance the customer experience.

You’ll work with a global team, overlap US/Europe hours, and travel 1–2 times per quarter as needed while delivering exceptional customer value.

Qualifications

• 3+ years of experience working in SaaS customer success.
• Solid understanding of Customer Success best practices.
• Experience managing customer renewals and upgrades.
• Exceptional verbal and written communication skills.
• Willing to travel 1-2 times per quarter.
• Short‑term rental industry or revenue management experience is a bonus.

Responsibilities

• Drive customer adoption, retention, and satisfaction for assigned accounts.
• Own the new customer experience from Sales by leading trainings and product adoption.
• Manage training & Certification for all new customers.
• Secure annual renewals and identify expansion opportunities.
• Hold regular meetings with stakeholders to ensure goals are met.
• Train clients on revenue management basics and using the tool to increase revenue.
• Analyze customer performance data and provide revenue growth recommendations.
• Proactively manage relationships to maintain customer health.
• Monitor health and risk of accounts and report insights.
• Maintain knowledge of Beyond Pricing's product suite.
• Manage ~40-60 accounts and collaborate cross-functionally.
• Provide voice of customer feedback to Product.

Skills

Customer empathy

Communication

Data-driven

Remote collaboration

Travel readiness

Job description

Beyond is expanding in Australia and seeks a Senior Customer Success Manager to drive adoption, retention, and revenue across 40–60 accounts. You will lead trainings, manage renewals and expansions, and coordinate with cross-functional teams to enhance the customer experience.

You’ll work with a global team, overlap US/Europe hours, and travel 1–2 times per quarter as needed while delivering exceptional customer value.