Customer Success Manager, APAC

Seerist; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Remote and office-based work

PaidTimeOff

Tuition Reimbursement

Professional Development Stipend

Job summary

Seerist is seeking a Customer Success Manager to support APAC clients from Sydney, focusing on onboarding, adoption, and renewals with a technical solutions element. You will collaborate with Sales and the Technical Solutions team to configure the platform and support client success initiatives.

Ideal candidates have 3–5 years in a customer-facing SaaS role, strong communication, and an ability to manage multiple relationships.

Qualifications

• Approximately 3–5 years in a customer-facing role in SaaS.
• Interest in technology with willingness to develop technical knowledge.
• Strong written and verbal communication for business and technical audiences.
• Ability to manage multiple client relationships and priorities.
• Bachelor's degree or equivalent practical experience.
• Based in Sydney and able to attend the office 3 days per week.

Responsibilities

• Independently manage a portfolio of APAC clients, working with senior CSMs on complex accounts.
• Lead onboarding and training for new clients to ensure effective use of the Seerist platform.
• Support renewal processes, including preparation, proposals, and coordination.
• Maintain relationships with client stakeholders across security, intelligence, risk and strategy functions.
• Monitor client usage, identify renewal risk, and escalate as required.
• Relay client feedback to internal teams to improve the client experience.

Skills

Customer-facing

Account management

Technical support

Communication skills

Geopolitical OSINT

Education

Bachelor's degree

Tools

API integrations

Job description

Company Overview

Seerist delivers decision-ready intelligence through its SaaS platform that helps security, intelligence, and operations teams identify emerging risks, understand potential impacts, and make decisions before disruption occurs.. Seerist is the only platform that can credibly claim to bring a unified data model together that combines human analyst depth, OSINT informed AI combined with a verification infrastructure.

Seerist's clients include government agencies, global institutions, and multinational enterprises, including Fortune 500 companies. The company supports over 450 corporate security, intelligence and GSOC (Global Security Operations Centre) teams worldwide, with staff based in the United States, the UK, EMEA, and APAC. The Sydney-based APAC team is currently expanding.

Position Summary

The Customer Success Manager supports a portfolio of commercial clients across the APAC region, with responsibility split between two functions: primarily Customer Success, covering onboarding, adoption, and renewal management, with a smaller portion of the role sitting within Technical Solutions, supporting product configuration, implementation, and technical enablement work alongside the Technical Solutions team.

Key Responsibilities

Customer Success

• Independently manage a portfolio of commercial clients across the APAC region, working alongside senior CSMs on larger or more complex accounts.
• Lead or support onboarding and training for new clients, ensuring effective use of the Seerist platform from the outset.
• Support the renewal process on assigned accounts, including preparation, proposal drafting, and coordination, with increasing ownership as capability develops.
• Maintain working relationships with client stakeholders across security, intelligence, risk, and strategy functions, and support their understanding of how to apply Seerist's insights to their objectives.
• Monitor client usage and engagement, identify risk to renewal or retention, and **escalate** as required.
• Relay client feedback and insights to internal teams to support improvements to the client experience.

Technical Solutions

• Support Sales in the region by delivering product demonstrations, trials, and technical onboarding for clients and prospects.
• Assist with platform configuration and implementation for new and existing clients in line with Seerist's technical standards.
• Assist in fielding and triaging client technical queries, escalating to Technical Solutions Consultants or Product as required.
• Contribute to internal documentation and playbooks supporting best-practice implementation across the Customer Success team.
• Develop technical proficiency in the Seerist product over time, including exposure to API integrations and data/feature-service concepts, under the guidance of the Technical Solutions team.

Qualifications and Experience

• Approximately 3-5 years' experience in a customer-facing role, such as customer success, account management, or technical/customer support, ideally within a SaaS environment.
• Interest in technology, with willingness to develop technical knowledge of platform configuration and, over time, integration work.
• Strong written and verbal communication skills, with the ability to convey both business and technical detail to varied audiences.
• Ability to manage multiple client relationships and competing priorities.
• Bachelor's degree or equivalent practical experience.
• Familiarity with geopolitical, security, risk intelligence, or OSINT concepts is an advantage but not required.
• Based in, or willing to relocate to, Sydney, with the ability to attend the office 3 days per week.

What Seerist Offers

• Health Insurance
• Opportunity to work in a fast-moving, high-growth SaaS company
• Strong, results-oriented culture
• Remote and office-based work environment
• PaidTimeOff
• Tuition Reimbursement
• Professional Development Stipend

Seerist is an equal opportunity employer. Seerist does not discriminate on the basis of race, religion, colour, sex, sexual orientation, gender identity, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business need.