APAC Customer Success & Solutions Lead (Sydney Hybrid)

Seerist; Sydney; Hybrid; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Health Insurance

Remote and office-based work

Tuition Reimbursement

Professional Development Stipend

Paid Time Off

Job summary

Seerist in Sydney, NSW, is seeking a Customer Success Manager to join our APAC team. You’ll manage a portfolio of commercial clients, own onboarding and renewal journeys, and work with our Technical Solutions group to configure and integrate the Seerist platform.

This blended role develops two skills—client relationships and technical solutions—while you learn from senior CSMs. The position is hybrid (3 days in the office) in Sydney with growth potential in a fast-growing SaaS company.

Qualifications

• 3 to 5 years in a customer-facing role (customer success, account management, or technical support) in SaaS.
• Genuine curiosity about technology and willingness to get technical.
• Strong written and verbal communication, able to discuss business value and platform detail.
• Excellent organizational skills and ability to juggle multiple client relationships.
• Bachelor's degree or equivalent practical experience.
• Interest in geopolitics, security, risk intelligence, or OSINT is a plus.
• Based in Sydney with flexibility to work from the office 3 days a week.

Responsibilities

• Support and manage a portfolio of commercial clients across the APAC region.
• Lead onboarding and training so new clients get value from Seerist from day one.
• Own the renewal process on your accounts, from preparation through to close.
• Build real relationships with client stakeholders across security, intelligence, risk, and strategy functions.
• Keep a pulse on client usage and engagement, and flag risk early.
• Get hands-on with product demonstrations, configuration, and implementation alongside our Technical Solutions team.
• Help troubleshoot technical questions and build your own product and integration expertise over time.

Skills

Customer success

Account management

Technical curiosity

Communication

Organizational skills

Education

Bachelor's degree

Job description

Seerist in Sydney, NSW, is seeking a Customer Success Manager to join our APAC team. You’ll manage a portfolio of commercial clients, own onboarding and renewal journeys, and work with our Technical Solutions group to configure and integrate the Seerist platform.

This blended role develops two skills—client relationships and technical solutions—while you learn from senior CSMs. The position is hybrid (3 days in the office) in Sydney with growth potential in a fast-growing SaaS company.