Senior Customer Success & Account Support Specialist

Golf Recruitment Central; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

TaylorMade Golf in Melbourne is seeking a diligent customer service professional to manage key accounts, support sales, and ensure exceptional service delivery. You will handle inquiries, process orders, and maintain strong product knowledge to drive customer satisfaction.

The role emphasizes proactive order management, performance against KPIs, and collaboration with internal teams. Experience in customer service, strong communication, and detail orientation are essential; golf industry

Qualifications

• Strong customer service and sales support mindset.
• Excellent communication and relationship-building skills.
• High attention to detail, organization, and time management skills.
• Proven ability to manage competing priorities under pressure.
• Proficiency in Microsoft Office; Dynamics 365, Oracle EBS experience preferred.
• Flexible, collaborative, and performance-driven.
• Minimum of 5 years’ experience within customer service, in a similar role.

Responsibilities

• Respond to customer inquiries and requests within agreed timeframes in an efficient, professional and friendly manner.
• Process orders, provide product and pricing information, and manage order holds.
• Proactive order management; parent orders, holds, open, back orders, etc.
• Resolve customer issues and complaints with professionalism and urgency.
• Communicate proactively on order timelines and delivery expectations.
• Build strong product knowledge and customer relationships.
• Achieve service KPIs and contribute to team performance.
• Support conversion through order book management, reporting, and follow-ups.
• Assist with internal sales support.
• Contribute to KPIs and continuous improvement initiatives.

Skills

Customer service

Communication

Time management

Prioritisation

Microsoft Office

Dynamics 365

Oracle EBS

Golf industry knowledge

Collaboration

Tools

Dynamics 365

Oracle EBS

Microsoft Office

Job description

TaylorMade Golf in Melbourne is seeking a diligent customer service professional to manage key accounts, support sales, and ensure exceptional service delivery. You will handle inquiries, process orders, and maintain strong product knowledge to drive customer satisfaction.

The role emphasizes proactive order management, performance against KPIs, and collaboration with internal teams. Experience in customer service, strong communication, and detail orientation are essential; golf industry