Customer Service & Sales Support Specialist

TaylorMade Golf; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

TaylorMade Golf is seeking a skilled Customer Service & Sales Support professional based in Melbourne, Australia. The role focuses on proactive account support, fast response times and high service levels to maintain our strong customer satisfaction.

You will collaborate with internal teams to ensure accurate orders, pricing and timely delivery. Candidates should have a minimum of 5 years in customer service, solid MS Office skills, and experience with Dynamics 365 or Oracle EBS.

Qualifications

• Minimum of 5 years' experience in customer service
• Experience in a similar role
• Strong attention to detail and time management
• Golf industry knowledge is a plus
• Ability to manage competing priorities under pressure

Responsibilities

• Respond to customer inquiries and requests within agreed timeframes
• Process orders, provide product and pricing information, and manage order holds
• Resolve customer issues and complaints with professionalism and urgency
• Communicate proactively on order timelines and delivery expectations
• Build strong product knowledge and customer relationships
• Achieve service KPIs and contribute to team performance
• Support conversion through order book management, reporting, and follow-ups
• Assist with internal sales support
• Contribute to KPIs and continuous improvement initiatives

Skills

Customer service

Sales support

Communication

Organization

Time management

Prioritization

Tools

MS Office

Dynamics 365

Oracle EBS

Job description

TaylorMade Golf is seeking a skilled Customer Service & Sales Support professional based in Melbourne, Australia. The role focuses on proactive account support, fast response times and high service levels to maintain our strong customer satisfaction.

You will collaborate with internal teams to ensure accurate orders, pricing and timely delivery. Candidates should have a minimum of 5 years in customer service, solid MS Office skills, and experience with Dynamics 365 or Oracle EBS.