Customer Success & Onboarding Specialist

Adecco (Portugal); Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Adecco Group in Melbourne is seeking a proactive Customer Success Representative to manage client portfolios, support onboarding, and ensure high standards of service delivery across a diverse client base. You will collaborate with internal operations, sales, and finance to drive successful outcomes.

The role emphasizes client relationship management, accurate data handling, and the ability to coordinate cross-functional activities to achieve service goals.

Qualifications

• Experience in Account Management, Customer Service, or a related client-facing role.
• Strong relationship-building and stakeholder management skills.
• Excellent communication and customer service capabilities.
• Ability to manage multiple priorities and work with internal teams.

Responsibilities

• Manage and develop relationships with existing clients, ensuring high service levels.
• Support client onboarding and implementation projects with internal stakeholders.
• Prepare quotations and coordinate new business opportunities.
• Maintain customer account structures and records in internal systems.
• Provide demonstrations and guidance on online platforms and services.
• Monitor and improve communication, reporting, and service delivery standards.

Skills

Relationship management

Customer service

Stakeholder management

Communication skills

Attention to detail

Tools

CRM software

Job description

Adecco Group in Melbourne is seeking a proactive Customer Success Representative to manage client portfolios, support onboarding, and ensure high standards of service delivery across a diverse client base. You will collaborate with internal operations, sales, and finance to drive successful outcomes.

The role emphasizes client relationship management, accurate data handling, and the ability to coordinate cross-functional activities to achieve service goals.