Customer Service Specialist

TaylorMade Golf; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

TaylorMade Golf is seeking a skilled Customer Service & Sales Support professional based in Melbourne, Australia. The role focuses on proactive account support, fast response times and high service levels to maintain our strong customer satisfaction.

You will collaborate with internal teams to ensure accurate orders, pricing and timely delivery. Candidates should have a minimum of 5 years in customer service, solid MS Office skills, and experience with Dynamics 365 or Oracle EBS.

Qualifications

• Minimum of 5 years' experience in customer service
• Experience in a similar role
• Strong attention to detail and time management
• Golf industry knowledge is a plus
• Ability to manage competing priorities under pressure

Responsibilities

• Respond to customer inquiries and requests within agreed timeframes
• Process orders, provide product and pricing information, and manage order holds
• Resolve customer issues and complaints with professionalism and urgency
• Communicate proactively on order timelines and delivery expectations
• Build strong product knowledge and customer relationships
• Achieve service KPIs and contribute to team performance
• Support conversion through order book management, reporting, and follow-ups
• Assist with internal sales support
• Contribute to KPIs and continuous improvement initiatives

Skills

Customer service

Sales support

Communication

Organization

Time management

Prioritization

Tools

MS Office

Dynamics 365

Oracle EBS

Job description

TaylorMade Golf is a leading manufacturer of high-performance golf equipment with a long history of innovative industry leading products. TaylorMade’s technological advancements touch all sectors of the golf industry, including club customisation. TaylorMade golf continues to practice the same values as it did when founded in 1979, that is continuing to deliver products that help players of all skill levels reach their potential. Our mission remains the same, create the best performing golf products in the world.

Purpose & Overall Relevance for the Organisation:

Drive customer satisfaction by managing key accounts through proactive sales support and exceptional service delivery. This role bridges commercial strategy and operational excellence to maximize account performance and retention.

Responsible for providing superior customer service and internal account management to maintain our 100% customer and consumer satisfaction rating.

Service Responsibilities

• Respond to customer inquiries and requests within agreed timeframes in an efficient, professional and friendly manner
• Process orders, provide product and pricing information, and manage order holds
• Resolve customer issues and complaints with professionalism and urgency
• Communicate proactively on order timelines and delivery expectations
• Build strong product knowledge and customer relationships
• Achieve service KPIs and contribute to team performance
• Support conversion through order book management, reporting, and follow-ups
• Assist with internal sales support
• Contribute to KPIs and continuous improvement initiatives

Skills & Qualifications

• Strong customer service and sales support mindset
• Excellent communication and relationship-building skills
• High attention to detail, organization, and time management skills
• Proven ability to manage competing priorities under pressure
• Proficiency in Microsoft Office; Dynamics 365, Oracle EBS experience preferred
• Flexible, collaborative, and performance-driven
• Minimum of 5 years' experience within customer service, in a similar role
• Golf industry knowledge is a plus, but not essential