Customer Success & Growth Specialist

Diplomat Group; Greater Dandenong; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Diplomat Group in Victoria is seeking a Customer Success Specialist to own a portfolio of accounts, respond to inquiries, provide product advice, and prepare quotes. You’ll drive client outcomes by building relationships and identifying growth opportunities.

You will coordinate with the sales team for upsells, keep CRM and SAP up-to-date, and balance administrative tasks with proactive client engagement. Join a supportive team that values initiative and collaboration.

Formación

• Experience in customer service, internal sales or account management.
• Excellent phone manner and communication skills.
• Organised with strong attention to detail.
• Proactive mindset with ability to spot opportunities and improve processes.
• Team player who supports colleagues and owns their portfolio.

Responsabilidades

• Manage a portfolio of accounts, build relationships and understand client needs.
• Identify upsell or cross-sell opportunities and coordinate with the sales team.
• Respond to inquiries and convert them into sales or meaningful conversations.
• Maintain CRM and SAP records with client activity and sales progress.

Conocimientos

Customer service

Account management

Relationship building

Communication

Proactive mindset

Herramientas

CRM

SAP

Descripción del empleo

Diplomat Group in Victoria is seeking a Customer Success Specialist to own a portfolio of accounts, respond to inquiries, provide product advice, and prepare quotes. You’ll drive client outcomes by building relationships and identifying growth opportunities.

You will coordinate with the sales team for upsells, keep CRM and SAP up-to-date, and balance administrative tasks with proactive client engagement. Join a supportive team that values initiative and collaboration.