Senior Customer Service & Export Sales Coordinator

Crestnut Products Pty Ltd; Yandina; On-site; AUD 70,000 - 90,000; Full time

Job summary

Nutworks on the Sunshine Coast is seeking a Senior Customer Service Coordinator to cover parental leave. Based in Yandina, this temporary full-time role blends admin, export paperwork, distributor onboarding and EA-style support to the International Sales Manager.

You'll handle lead generation, maintain the sales pipeline, and service key accounts, with a strong sales orientation, excellent communication, and proficiency in Microsoft Office and CRM tools.

Qualifications

• Minimum 4 years' experience in sales, customer service, or account maintenance.
• Strong sales background and comfortable in a sales-driven environment.
• Confident on the phone for introductory/prospecting calls.
• Highly organised with documentation management.
• Flexible attitude to pivot across functions.
• Excellent written and verbal communication skills.
• Familiarity with Microsoft Office; exposure to export documentation, CRM/pipeline tools or ERP systems (e.g. Business Central) is a bonus.

Responsibilities

• Conduct market assessments and prepare market briefs for opportunities.
• Prepare export market entry paperwork and compliance documentation across markets.
• Support onboarding of new domestic/export distributors, including documentation.
• Provide EA-style support to the International Sales Manager—diary, correspondence and follow-up.
• Make outbound phone and email prospecting calls to generate new leads.
• Maintain sales pipeline and coordinate lead handovers and tracking.
• Manage day-to-day contact for key accounts and resolve requests.
• Pivot into project management or ad hoc initiatives as priorities require.
• Support planning of demo and sampling activity for key accounts.

Skills

Sales experience

Customer service

Admin/documentation

Phone prospecting

Tools

Microsoft Office

CRM tools

ERP systems

Business Central

Job description

Nutworks on the Sunshine Coast is seeking a Senior Customer Service Coordinator to cover parental leave. Based in Yandina, this temporary full-time role blends admin, export paperwork, distributor onboarding and EA-style support to the International Sales Manager.

You'll handle lead generation, maintain the sales pipeline, and service key accounts, with a strong sales orientation, excellent communication, and proficiency in Microsoft Office and CRM tools.