Senior Customer Service Coordinator

Crestnut Products Pty Ltd; Yandina; On-site; AUD 70,000 - 90,000; Full time

Job summary

Nutworks on the Sunshine Coast is seeking a Senior Customer Service Coordinator to cover parental leave. Based in Yandina, this temporary full-time role blends admin, export paperwork, distributor onboarding and EA-style support to the International Sales Manager.

You'll handle lead generation, maintain the sales pipeline, and service key accounts, with a strong sales orientation, excellent communication, and proficiency in Microsoft Office and CRM tools.

Qualifications

• Minimum 4 years' experience in sales, customer service, or account maintenance.
• Strong sales background and comfortable in a sales-driven environment.
• Confident on the phone for introductory/prospecting calls.
• Highly organised with documentation management.
• Flexible attitude to pivot across functions.
• Excellent written and verbal communication skills.
• Familiarity with Microsoft Office; exposure to export documentation, CRM/pipeline tools or ERP systems (e.g. Business Central) is a bonus.

Responsibilities

• Conduct market assessments and prepare market briefs for opportunities.
• Prepare export market entry paperwork and compliance documentation across markets.
• Support onboarding of new domestic/export distributors, including documentation.
• Provide EA-style support to the International Sales Manager—diary, correspondence and follow-up.
• Make outbound phone and email prospecting calls to generate new leads.
• Maintain sales pipeline and coordinate lead handovers and tracking.
• Manage day-to-day contact for key accounts and resolve requests.
• Pivot into project management or ad hoc initiatives as priorities require.
• Support planning of demo and sampling activity for key accounts.

Skills

Sales experience

Customer service

Admin/documentation

Phone prospecting

Tools

Microsoft Office

CRM tools

ERP systems

Business Central

Job description

Temporary Full-Time (Parental Leave Cover) | Yandina, Sunshine Coast | FMCG / Export

Nutworks is an Australian macadamia processor based on the Sunshine Coast, handling around 10% of the national crop. Home to the Nutworks and Nutty By Nature brands, we supply domestic and export markets with everything from bulk nut-in-shell and flavoured kernel to retail pack varieties, macadamia oil, handmade confectionery and chocolate-coated products. We're now looking for a senior, sales-literate all-rounder to provide full cover for our Account Manager while she's on parental leave.

Senior Customer Service Coordinator

Temporary Full-Time (Parental Leave Cover) | Yandina, Sunshine Coast | FMCG / Export

Nutworks is an Australian macadamia processor based on the Sunshine Coast, handling around 10% of the national crop. Home to the Nutworks and Nutty By Nature brands, we supply domestic and export markets with everything from bulk nut-in-shell and flavoured kernel to retail pack varieties, macadamia oil, handmade confectionery and chocolate-coated products. We're now looking for a senior, sales-literate all-rounder to provide full cover for our Account Manager while she's on parental leave.

About Nutworks

We're the leading name in value add Australian macadamias and we're growing fast — expanding our brand presence across new domestic channels and export markets around the world. It's an exciting time to be part of the team, with plenty of opportunity to get involved in new product development, new markets, and new ways of doing business as we scale.

About the Role

This is a temporary, full-time position (approx. 12 months) reporting to the International Sales Manager, structured as a base-salary role. It's a genuinely blended role — not purely a sales job, and not a purely admin job. You'll move between domestic/export and administrative documentation, distributor onboarding support and maintenance, EA-style assistance to the International Sales Manager, phone and email-based lead generation, and maintenance of existing accounts. If you like variety, want real exposure to export and FMCG sales, and are comfortable picking up the phone as well as running point on paperwork, this role offers a lot of scope.

Key Responsibilities

• Conduct target market assessments and prepare market briefs on new business opportunities, identifying key decision-makers for the International Sales Manager's review.
• Prepare, process and maintain export market entry paperwork and compliance documentation across multiple international markets.
• Support the onboarding of new domestic and export distributors, including documentation and account set-up.
• Provide EA-style support to the International Sales Manager — diary coordination, correspondence and follow-up.
• Make outbound, phone and email-based introductory and prospecting calls to generate new leads.
• Maintain and update the sales pipeline, and coordinate lead handovers and conversion tracking.
• Serve as day-to-day contact for existing key accounts, managing relationships and resolving requests.
• Pivot into project management or other ad hoc initiatives as priorities require.
• Support planning of demo and sampling activity for key accounts.

About You

• Minimum 4 years' experience in sales, customer service, or account maintenance, ideally within retail, export, FMCG or manufacturing.
• A strong sales background and genuinely comfortable in a sales-driven environment.
• Confident on the phone, including introductory and prospecting calls.
• Highly organised, with the ability to manage a high volume of documentation accurately.
• A flexible, go-getter attitude — happy to pivot across functions rather than stick to a narrow lane.
• Excellent written and verbal communication skills.
• Comfortable with Microsoft Office suit and confident using AI tools to work smarter and faster; exposure to export documentation, CRM/pipeline tools or ERP systems (e.g. Business Central) is a bonus.