Sales & Operations Assistant

HRM Contracting and consulting; Maroochydore; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Full on-site training

Family-run team

Immediate start available

Job summary

HRM Contracting and consulting – Maroochydore QLD is seeking a Sales & Operations Assistant to join on a 12-month maternity leave contract. The role blends in-store customer service with office and operational support, reporting to the Managing Director and Manager of Operations.

Youll learn gold buying fundamentals with on-site training in stores, then expand to mail-in transactions, administration and daily operations. A small, flexible team environment offers variety and growth opportunities.

Qualifications

• Experience in customer service, retail, administration or operational support.
• Strong communication and attention to detail.
• Ability to use computer systems and data entry.

Responsibilities

• Buy gold in-store, including testing and valuing items for customers.
• Deliver a warm, professional customer experience in store, by phone and by email.
• Process and monitor mail-in transactions through to accurate and timely completion.
• Conduct customer due diligence in line with company procedures and compliance requirements.
• Process customer payments through authorised online payment systems.
• Maintain accurate transaction records, spreadsheets and documentation.
• Support store staff with enquiries when management are unavailable.
• Assist management with operational tasks, process improvements and general business support.

Skills

Customer service

Retail experience

Administration

Tools

Spreadsheets

Data entry

Email systems

Job description

HRM Contracting and consulting – Maroochydore QLD

Join a friendly, family-run business and learn a unique trade with full training provided.

Our client is a well-established, family-owned precious metals buying business. They have retail stores on the Sunshine Coast and Gold Coast and a growing online arm. They're a close-knit, supportive team who stay in touch throughout the day across locations.

They're now seeking a Sales & Operations Assistant to join them on a 12-month maternity leave contract, with potential to extend.

About the Role

This is a varied role combining in-store customer service with office and operational support. Reporting to the Managing Director and Manager of Operations, you'll start in the Maroochydore and Kawana stores. There you'll learn the fundamentals of gold buying with full on-site training, including systems and legislative requirements.
Over the first few months, your role will expand to include more office and administration work, supporting mail-in transactions and day-to-day operations. As a smaller business, the team works flexibly across tasks, so no two days are the same.

Key Responsibilities

• Buy gold in-store, including testing and valuing items for customers
• Deliver a warm, professional customer experience in store, by phone and by email
• Process and monitor mail-in transactions through to accurate and timely completion
• Conduct customer due diligence in line with company procedures and compliance requirements
• Process customer payments through authorised online payment systems
• Maintain accurate transaction records, spreadsheets and documentation
• Support store staff with enquiries when management are unavailable
• Assist management with operational tasks, process improvements and general business support

About You

• Experience in customer service, retail, administration or operational support
• Strong communication skills, with a friendly and genuine approach to customers
• Excellent attention to detail and the ability to follow processes accurately
• Confident using computer systems, including spreadsheets, email and data entry
• A high level of integrity and discretion when handling confidential information and transactions
• Someone who works well independently, takes initiative and enjoys variety
• Looking for a stable role with a supportive team and a long-term outlook

What's On Offer

• Full-time, 12-month contract with potential to extend
• 40 hours per week, Tuesday to Saturday, with store hours generally 9am to 4pm
• Full on-site training in gold buying, systems and compliance
• A supportive, family-run team environment with plenty of variety
• An immediate start available, so you can settle in and learn the ropes