Senior Credit Controller

Quinn Allan; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Quinn Allan is seeking a Senior Credit Controller to own a large, complex debtor ledger. You will drive collections, assess credit risk, and build strong relationships with internal stakeholders and external clients to maintain healthy cash flow. The role suits a confident, resilient credit professional in a fast-paced environment.

You will manage end-to-end debtor activities, escalate issues appropriately, and partner with finance teams to optimise credit performance and risk controls.

Qualifications

• Experience as a Senior Credit Controller or similar role.
• End-to-end collections and debtor management experience.
• Experience handling complex or high-value customer accounts.
• Excellent stakeholder management and communication skills.
• Analytical and problem-solving abilities.
• Advanced attention to detail and organisational skills.
• Intermediate to advanced Excel skills.
• Experience in a professional services environment is valued.
• Exposure to practice management systems or ERP platforms.

Responsibilities

• Manage a high-volume and complex debtor ledger.
• Proactively follow up outstanding accounts and drive collections activity.
• Handle escalated and sensitive debtor matters.
• Conduct credit assessments and approve new credit applications.
• Monitor and mitigate credit risk exposure.
• Maintain accurate client account information and records.
• Partner with Accounts Receivable and Billing teams to resolve invoice queries.
• Prepare aged debtor reports and provide cash flow insights.
• Engage with senior stakeholders to review outstanding debt positions.
• Support continuous improvement of credit processes and procedures.

Skills

Collections management

Stakeholder management

Analytical thinking

Credit risk assessment

Excel skills

Tools

ERP platforms

Job description

About the Company:

Our client is a well-established professional services organisation with a strong reputation for excellence, collaboration, and client service. They offer a supportive and inclusive culture, flexible working arrangements, and genuine opportunities for professional development. As part of a high-performing finance team, you will play an important role in supporting the organisation's ongoing financial success.

About the Position:

An exciting opportunity has arisen for an experienced Senior Credit Controller to take ownership of a large and complex debtor ledger. This role is responsible for driving collections performance, managing credit risk, and building strong relationships with both internal stakeholders and external clients. You will work closely with senior leaders across the business, providing insight into debtor performance, resolving escalated matters, and helping to maintain strong cash flow outcomes. This position would suit a confident and resilient credit professional who enjoys operating in a fast-paced environment and can balance commercial outcomes with strong relationship management.

Responsibilities:

• Manage a high-volume and complex debtor ledger.
• Proactively follow up outstanding accounts and drive collections activity.
• Handle escalated and sensitive debtor matters.
• Conduct credit assessments and approve new credit applications.
• Monitor and mitigate credit risk exposure.
• Maintain accurate client account information and records.
• Partner with Accounts Receivable and Billing teams to resolve invoice queries.
• Prepare aged debtor reports and provide cash flow insights.
• Engage with senior stakeholders to review outstanding debt positions.
• Support continuous improvement of credit processes and procedures.

About You:

You are an experienced Credit Controller with a strong background managing complex debtor portfolios. You are commercially minded, highly organised, and confident engaging with stakeholders at all levels. You pride yourself on your ability to achieve positive collection outcomes while maintaining strong professional relationships.

You Will Have:

• Proven experience in a Senior Credit Controller or similar role.
• Strong end-to-end collections and debtor management experience.
• Experience managing complex or high-value customer accounts.
• Excellent stakeholder management and communication skills.
• A professional and resilient approach to collections.
• Strong analytical and problem-solving abilities.
• Advanced attention to detail and organisational skills.
• Intermediate to advanced Excel skills.
• Experience working within a professional services environment (highly regarded).
• Exposure to practice management systems or ERP platforms.