Experienced Credit Officer

Multimedia Technology; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Multimedia Technology, Melbourne, is seeking an experienced Credit Specialist to manage a portfolio of customer accounts and lead credit and collections processes. You will assess customer risk, monitor credit limits, and guide debt collection efforts.

The role offers opportunities for mentorship within the credit team and collaboration with internal stakeholders. The successful candidate will have strong AR/credit experience, attention to detail, and excellent communication skills, with

Qualifications

• Experience in accounts receivable and credit management.
• Ability to assess customer risk and make commercial decisions.
• Mentor or guide other team members in credit processes.

Responsibilities

• Manage a portfolio of customer accounts with timely collection of outstanding debt.
• Oversee debtor ageing, AR ledger, and collection priorities.
• Perform credit analysis and monitor credit limits for customers.
• Handle complex collection matters and negotiate payment plans.

Skills

Accounts receivable

Credit management

Debt collection

Credit analysis

Stakeholder communication

Mentoring

Attention to detail

Time management

Tools

Microsoft Dynamics 365 Business Central

Job description

Multimedia Technology is an Australian IT wholesaler supplying technology products and solutions to a large and diverse customer base. We are a fast-moving business that values initiative, accountability, and people who take genuine ownership of their roles.

Reporting to the Finance Manager, you will be responsible for managing a portfolio of customer accounts while providing senior-level oversight across key credit and accounts receivable functions. This role takes ownership of complex credit matters, supports effective credit and collections processes, and works closely with internal stakeholders and customers. This role also provides guidance to our other Credit team members, helping maintain consistent processes and standards across the credit function.

Key Responsibilities

• Manage a portfolio of customer accounts, with responsibility for the timely collection and management of outstanding debt.
• Take ownership of debtor ageing, maintaining the AR ledger and regularly reviewing aged debtor balances and collection priorities.
• Assess customer risk and perform credit analysis, including evaluating the creditworthiness of potential and existing customers and monitoring appropriate credit limits.
• Manage complex and escalated collection matters, including payment plan negotiations and preparing write-off proposals where required.
• Review and follow up new account applications to ensure completeness, accuracy and timely completion.
• Ensure customer account reconciliations are accurate, current and appropriately maintained.
• Process and reconcile daily incoming payments and cash allocations across multiple payment methods.
• Manage and monitor COD accounts, ensuring a consistent and well-controlled process.
• Take ownership of held-order reviews and order releasing in line with credit policies and customer risk.
• Identify opportunities to improve credit processes, systems and workflows, and contribute to the implementation of continuous improvement initiatives.
• Develop and maintain effective relationships with customers and internal stakeholders across the business.
• Provide advice and support on credit-related matters to relevant internal teams.
• Undertake general administrative and customer service activities, including re-sending invoices and responding to and resolving customer queries.
• Assist with additional responsibilities as required.

About You

We are looking for an experienced and proactive credit professional who can operate confidently across the broader credit function. You will ideally have:

• Solid experience in an accounts receivable and credit environment.
• Demonstrated experience managing a customer portfolio and taking ownership of complex credit and collection matters.
• Knowledge of credit management, debt collection processes and accounts receivable procedures.
• Experience providing guidance, support or mentoring to other team members.
• Strong credit assessment and analytical skills, with the ability to assess customer risk and make sound commercial decisions.
• Exceptional written and verbal communication skills, with the confidence to communicate effectively with customers and internal stakeholders.
• Strong attention to detail and a high level of accuracy.
• Strong organisational and time-management skills, with the ability to prioritise competing demands.
• Experience with Microsoft Dynamics 365 Business Central highly regarded.
• Experience in debtor insurance & insolvency process would be advantageous.

The successful applicant will receive a competitive salary package, on-the-job training and assistance with ongoing professional development.