Senior Court Registry & Client Services Officer

NSW Department of Communities and Justice; Sydney; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

The NSW Department of Communities and Justice is seeking a Senior Client Services Officer to support the Coroners Court of NSW, Lidcombe. This onsite role involves handling complex client inquiries, providing guidance to staff, and ensuring accurate, timely service delivery within a sensitive environment.

Located in Sydney, the position offers a salary of $87,199 to $95,482 per year and is part of a talent pool for future ongoing opportunities.

Qualifications

• Experience delivering professional client services in a complex environment.
• Ability to resolve sensitive or complex enquiries with care and professionalism.
• Strong organisational skills and the ability to respond to changing priorities.
• Experience providing guidance, training or practical support to colleagues.
• Attention to detail and a commitment to accurate and timely work.
• Ability to interpret and apply legislation, policies and procedures.
• Confidence using records, information and case management systems.

Responsibilities

• Manage complex enquiries and correspondence from clients and stakeholders.
• Provide guidance, practical training and day‑time support to team members.
• Identify and prioritise daily tasks to help the team meet operational requirements.
• Allocate work and assist in coordinating available resources.
• Review work to support accuracy, timeliness and procedural compliance.
• Maintain and share knowledge of procedural and legislative changes.
• Work collaboratively with court staff, judicial officers and other stakeholders.
• Contribute to initiatives that improve work practices and client services.
• Use court systems and other technology to maintain accurate records and support efficient service delivery.

Skills

Client services

Complex enquiries

Organisational skills

Guidance training

Legislation interpretation

Records management

Stakeholder collaboration

Job description

The NSW Department of Communities and Justice is seeking a Senior Client Services Officer to support the Coroners Court of NSW, Lidcombe. This onsite role involves handling complex client inquiries, providing guidance to staff, and ensuring accurate, timely service delivery within a sensitive environment.

Located in Sydney, the position offers a salary of $87,199 to $95,482 per year and is part of a talent pool for future ongoing opportunities.