Office Manager - Coroners Court NSW

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Training and development opportunities

Health & Wellbeing and Employee Assist

Competitive pay and conditions

Job summary

NSW Department of Communities and Justice’s Coroners Court NSW in Lidcombe seeks an experienced Office Manager to lead and develop a dedicated registry and administrative team. You will drive efficient service delivery in a sensitive court environment, balancing stakeholder needs with compliance and continuous improvement.

The role requires resilience, strong judgement and a commitment to high-quality customer service, with oversight of day-to-day ops, invoicing and financial management within

Qualifications

• Experience leading, mentoring and supporting staff to achieve service delivery outcomes.
• Strong organisational skills with the ability to plan, prioritise and manage competing demands.
• Experience in processing invoices and managing accounts in a court or other relevant setting.
• Excellent communication and stakeholder engagement skills.
• A commitment to delivering high-quality customer service.
• The ability to identify and implement continuous improvement initiatives.
• Sound judgement, professionalism and integrity when handling sensitive information and matters.

Responsibilities

• Lead, mentor and develop team members to achieve high performance and service standards.
• Implement procedures and training to ensure staff are adequately skilled and informed of procedural and legislative changes to ensure best practice and standards in the delivery of quality services to clients.
• Allocate work and resources to ensure service delivery obligations are met.
• Monitor workflows and identify opportunities to improve processes and operational efficiency.
• Provide advice and support to management on registry operations and service delivery issues.
• Resolve complex enquiries and complaints from internal and external stakeholders.
• Contribute to projects and initiatives that improve customer outcomes and business performance.
• Process invoices and manage day to day financial matters for the registry.

Skills

Staff leadership

Mentoring

Stakeholder engagement

Process improvement

Financial management

Job description

Office Manager – Coroners Court NSW Location: Coroners Court of New South Wales, Lidcombe (onsite parking available). Employment Type: Ongoing Full-Time Salary: Clerk Grade 5/6 $102,936 to $113,579pa. + super + annual leave loading

Role Summary

The Coroner’s Court investigates certain kinds of deaths to determine the identity of the deceased and the date, place and circumstances and medical cause of death. Persons seeking to work at the Coroners Court need to be compassionate and empathetic and have a high level of personal resilience as the role involves exposure to sensitive and graphic content, including images, photographs and discussions relating to violence, death and/or homicide matters. As Office Manager, you will lead and support a team delivering high-quality registry and administrative services in a dynamic and sensitive court environment. This is an excellent opportunity for an experienced people leader who enjoys developing staff, improving business processes and ensuring professional service delivery to a diverse range of stakeholders. As part of the Coroners Court, you will supervise and coordinate a team responsible for delivering efficient, accurate and customer‑focused registry and administrative services. You will work as part of a dedicated and collaborative team committed to delivering professional services. Often in sensitive and complex circumstances. The Coroners Court environment can be fast‑paced and requires sound judgement, resilience and a strong commitment to client service.

Responsibilities

• Lead, mentor and develop team members to achieve high performance and service standards.
• Implement procedures and training to ensure staff are adequately skilled and informed of procedural and legislative changes to ensure best practice and standards in the delivery of quality services to clients.
• Allocate work and resources to ensure service delivery obligations are met.
• Monitor workflows and identify opportunities to improve processes and operational efficiency.
• Provide advice and support to management on registry operations and service delivery issues.
• Resolve complex enquiries and complaints from internal and external stakeholders.
• Contribute to projects and initiatives that improve customer outcomes and business performance.
• Process invoices and manage day to day financial matters for the registry.

Qualifications

• Experience leading, mentoring and supporting staff to achieve service delivery outcomes.
• Strong organisational skills with the ability to plan, prioritise and manage competing demands.
• Experience in processing invoices and managing accounts in a court or other relevant setting.
• Excellent communication and stakeholder engagement skills.
• A commitment to delivering high-quality customer service.
• The ability to identify and implement continuous improvement initiatives.
• Sound judgement, professionalism and integrity when handling sensitive information and matters.

What We Offer

• A challenging and rewarding career
• Flexible work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs

Applications close 17th November 2026 at 11:59pm

Other Information

Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

• A National Criminal History Check
• Reference checks
• A Right to Work in Australia check

A talent pool may be created for future ongoing and temporary roles and will be valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website.

Work that really matters. The Coroners Court of New South Wales plays a vital role in investigating reportable deaths and fires to provide answers for families, support public safety and contribute to the administration of justice. Working for the Department of Communities and Justice (DCJ) provides opportunities to make a real difference. The DCJ collaborates with other agencies and community partners to improve the lives of children, adults, families and communities. The DCJ aims to deliver efficient and effective court services in a safe and respectful environment. Staff aim to work together to support individuals and families involved in court matters.

Want more information? Visit our website to see more information on Working for us.

Thank you for your interest in this role. We look forward to receiving your application.