Court Registry & Office Manager

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work environment

Training and development opportunities

Health & Wellbeing and Employee Assist

Competitive pay and conditions

Job summary

NSW Department of Communities and Justice’s Coroners Court NSW in Lidcombe seeks an experienced Office Manager to lead and develop a dedicated registry and administrative team. You will drive efficient service delivery in a sensitive court environment, balancing stakeholder needs with compliance and continuous improvement.

The role requires resilience, strong judgement and a commitment to high-quality customer service, with oversight of day-to-day ops, invoicing and financial management within

Qualifications

• Experience leading, mentoring and supporting staff to achieve service delivery outcomes.
• Strong organisational skills with the ability to plan, prioritise and manage competing demands.
• Experience in processing invoices and managing accounts in a court or other relevant setting.
• Excellent communication and stakeholder engagement skills.
• A commitment to delivering high-quality customer service.
• The ability to identify and implement continuous improvement initiatives.
• Sound judgement, professionalism and integrity when handling sensitive information and matters.

Responsibilities

• Lead, mentor and develop team members to achieve high performance and service standards.
• Implement procedures and training to ensure staff are adequately skilled and informed of procedural and legislative changes to ensure best practice and standards in the delivery of quality services to clients.
• Allocate work and resources to ensure service delivery obligations are met.
• Monitor workflows and identify opportunities to improve processes and operational efficiency.
• Provide advice and support to management on registry operations and service delivery issues.
• Resolve complex enquiries and complaints from internal and external stakeholders.
• Contribute to projects and initiatives that improve customer outcomes and business performance.
• Process invoices and manage day to day financial matters for the registry.

Skills

Staff leadership

Mentoring

Stakeholder engagement

Process improvement

Financial management

Job description

NSW Department of Communities and Justice’s Coroners Court NSW in Lidcombe seeks an experienced Office Manager to lead and develop a dedicated registry and administrative team. You will drive efficient service delivery in a sensitive court environment, balancing stakeholder needs with compliance and continuous improvement.

The role requires resilience, strong judgement and a commitment to high-quality customer service, with oversight of day-to-day ops, invoicing and financial management within