Senior Client Services Officer - Talent Pool

NSW Department of Communities and Justice; Sydney; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

The NSW Department of Communities and Justice is seeking a Senior Client Services Officer to support the Coroners Court of NSW, Lidcombe. This onsite role involves handling complex client inquiries, providing guidance to staff, and ensuring accurate, timely service delivery within a sensitive environment.

Located in Sydney, the position offers a salary of $87,199 to $95,482 per year and is part of a talent pool for future ongoing opportunities.

Qualifications

• Experience delivering professional client services in a complex environment.
• Ability to resolve sensitive or complex enquiries with care and professionalism.
• Strong organisational skills and the ability to respond to changing priorities.
• Experience providing guidance, training or practical support to colleagues.
• Attention to detail and a commitment to accurate and timely work.
• Ability to interpret and apply legislation, policies and procedures.
• Confidence using records, information and case management systems.

Responsibilities

• Manage complex enquiries and correspondence from clients and stakeholders.
• Provide guidance, practical training and day‑time support to team members.
• Identify and prioritise daily tasks to help the team meet operational requirements.
• Allocate work and assist in coordinating available resources.
• Review work to support accuracy, timeliness and procedural compliance.
• Maintain and share knowledge of procedural and legislative changes.
• Work collaboratively with court staff, judicial officers and other stakeholders.
• Contribute to initiatives that improve work practices and client services.
• Use court systems and other technology to maintain accurate records and support efficient service delivery.

Skills

Client services

Complex enquiries

Organisational skills

Guidance training

Legislation interpretation

Records management

Stakeholder collaboration

Job description

Senior Client Services Officer – Talent Pool Location: Coroners Court of New South Wales, Lidcombe ( onsite parking is available). Employment Type: Talent Pool for future ongoing and temporary opportunities. The purpose of this recruitment process is to establish a talent pool that may be used to fill future vacancies if and as they arise over the next 18 months. Successful placement in the talent pool does not guarantee an offer of employment. Salary: Clerk Grade 3/4 $87,199 to $95,482pa.

The Coroner’s Court investigates certain kinds of deaths to determine the identity of the deceased and the date, place and circumstances and medical cause of death. The Senior Client Services Officer provides complex administrative and registry services that support the Coroners Court of New South Wales to meet its statutory obligations. Persons seeking to work at the Coroner's Court need to be compassionate and empathetic and have a high level of personal resilience as the role involves exposure to sensitive and graphic content, including images, photographs and discussions relating to violence, death and/or homicide matters. Senior Client Services Officers support the day-to-day work of a team, provide practical guidance to colleagues and help ensure services are accurate, timely and responsive to client needs. They also deliver complex administrative and client services in accordance with relevant legislation, court procedures, policies and service standards.

Including:

• Manage complex enquiries and correspondence from clients and stakeholders.
• Provide guidance, practical training and day‑time support to team members.
• Identify and prioritise daily tasks to help the team meet operational requirements.
• Allocate work and assist in coordinating available resources.
• Review work to support accuracy, timeliness and procedural compliance.
• Maintain and share knowledge of procedural and legislative changes.
• Work collaboratively with court staff, judicial officers and other stakeholders.
• Contribute to initiatives that improve work practices and client services.
• Use court systems and other technology to maintain accurate records and support efficient service delivery.

What we’re looking for

• Experience delivering professional client services in a complex environment.
• The ability to resolve sensitive or complex enquiries with care and professionalism.
• Strong organisational skills and the ability to respond to changing priorities.
• Experience providing guidance, training or practical support to colleagues.
• Attention to detail and a commitment to accurate and timely work.
• The ability to interpret and apply legislation, policies and procedures.
• Confidence using records, information and case management systems.

What We Offer

• A challenging and rewarding career
• Flexible work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

Work that really matters

The Coroners Court of New South Wales plays a vital role in investigating reportable deaths and fires to provide answers for families, support public safety and contribute to the administration of justice. Working for the Department of Communities and Justice (DCJ) provides opportunities to make a real difference. The DCJ collaborates with other agencies and community partners to improve the lives of children, adults, families and communities. The DCJ aims to deliver efficient and effective court services in a safe and respectful environment. Staff aim to work together to support individuals and families involved in court matters.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

• A National Criminal History Check
• Reference checks
• A Right to Work in Australia check

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.