Senior Concierge: Melbourne Workplace Experience Lead

Trippas White Group; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts up to 50%

Food and coffee provided

Refer-a-Friend program

Job summary

Trippas White Group in Melbourne is seeking a Senior Concierge to deliver premium visitor and workplace experiences for clients, employees and guests. You will lead the Concierge and Reception teams, coordinate daily operations and ensure seamless service delivery.

The role requires at least 3 years in concierge or front-of-house within premium environments, strong communication, and a proactive, flexible approach. On-site collaboration with building management and security is key.

Qualifications

• 3+ years in concierge, reception, or front-of-house roles.
• Experience in premium hotel, corporate workplace, or A-grade commercial env.
• Proven leadership, coaching, or team support experience.
• Excellent communication and stakeholder management.
• Strong organisational and administrative abilities.
• Proficiency in Microsoft Office and workplace tech systems.
• Proactive approach and sound judgement for customer service.
• Flexible and adaptable in a dynamic environment.

Responsibilities

• Deliver a premium visitor and workplace experience for clients, employees, and guests.
• Provide hands-on leadership and support to the Concierge and Reception teams.
• Coordinate daily operations, team coverage, handovers, and changing priorities.
• Support onboarding, coaching, and development of team members.
• Act as an escalation point for client, visitor, and operational matters.
• Build strong relationships with clients, building management, and on-site security.
• Maintain accurate operational records, reporting, and team communications.
• Identify opportunities to enhance the client experience and service delivery.
• Support workplace events, experiences, and engagement initiatives.

Skills

Leadership

Communication

Organisational skills

Tools

Microsoft Office

Job description

Trippas White Group in Melbourne is seeking a Senior Concierge to deliver premium visitor and workplace experiences for clients, employees and guests. You will lead the Concierge and Reception teams, coordinate daily operations and ensure seamless service delivery.

The role requires at least 3 years in concierge or front-of-house within premium environments, strong communication, and a proactive, flexible approach. On-site collaboration with building management and security is key.