Guest Experience & Concierge Hub Leader

Accor Apartments & Realty; Melbourne; Presencial; AUD 80.000 - 100.000; Jornada completa

Descripción de la vacante

Accor Apartments & Realty in Melbourne is seeking a hands-on Business Hub Manager to lead the Concierge and Business Hub within the Workplace Services Team, reporting to the State Operations Manager. You will focus on delivering outstanding service to tenants and visitors, acting as the front-line brand ambassador, and mentoring the Executive Concierge to uphold premium standards.

The role emphasizes proactive engagement, feedback collection, and participation in CX initiatives to continuously

Formación

• Candidates with strong customer service background in hospitality or hotel operations.
• Excellent written and verbal communication skills.
• Proven experience in a customer experience role.
• Passion for people and delivering premium service.

Responsabilidades

• Lead the Concierge and Business Hub team to welcome tenants and visitors.
• Act as a knowledge hub about the asset, precinct and services.
• Represent Accor to owners, tenants and visitors, mentoring the Executive Concierge.
• Gather feedback and collaborate on CX activations to improve the guest experience.

Conocimientos

Customer service

Hospitality

Communication skills

People leadership

Descripción del empleo

Accor Apartments & Realty in Melbourne is seeking a hands-on Business Hub Manager to lead the Concierge and Business Hub within the Workplace Services Team, reporting to the State Operations Manager. You will focus on delivering outstanding service to tenants and visitors, acting as the front-line brand ambassador, and mentoring the Executive Concierge to uphold premium standards.

The role emphasizes proactive engagement, feedback collection, and participation in CX initiatives to continuously