Concierge Team Leader: Elevate Guest Experiences

1 Hotel Melbourne; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Discounts on food & hotel stays

Ongoing training & career development

Supportive leadership team

Value-led culture focused on wellbeing

Job summary

1 Hotel & Homes Melbourne is seeking a warm, organised Concierge Team Leader to be a visible presence across the driveway and lobby, overseeing daily operations and coaching the team to deliver Attentive, personalised service.

You’ll lead by example, support the Chief Concierge and collaborate with the Rooms Division to maintain high standards in a vibrant, guest-facing environment on the hotel floor.

Qualifications

• 1–2 years’ experience in a luxury hotel or premium hospitality environment.
• Strong communication and organisational skills.
• A positive, people-focused approach to leadership.
• Attention to detail and the ability to solve problems calmly.
• Flexibility to work a rotating roster, including weekends, public holidays and late shifts.

Responsibilities

• Welcome guests and support smooth arrivals and departures
• Coordinate valet parking, luggage assistance and guest requests
• Share your knowledge of Melbourne’s dining, events and local experiences
• Guide and support concierge team members throughout their shifts
• Help maintain service standards, workplace safety and efficient operations
• Work closely with the Chief Concierge and wider Rooms Division team

Skills

People leadership

Communication skills

Organisational skills

Job description

1 Hotel & Homes Melbourne is seeking a warm, organised Concierge Team Leader to be a visible presence across the driveway and lobby, overseeing daily operations and coaching the team to deliver Attentive, personalised service.

You’ll lead by example, support the Chief Concierge and collaborate with the Rooms Division to maintain high standards in a vibrant, guest-facing environment on the hotel floor.