Senior CMDB & Service Management Analyst

Unisys; Canberra; On-site; AUD 110,000 - 160,000; Full time

Job summary

Unisys is seeking a role focused on Service Management delivery for an account, with governance, reporting and continuous improvement across ITIL-aligned practices. The role requires IT Asset Management, Configuration Management or CMDB experience to ensure accurate asset and service data to support operations.

Responsibilities include CMDB maintenance, ServiceNow data quality, governance and reporting, plus collaboration with stakeholders and vendors to meet account priorities and drive

Qualifications

• Demonstrated experience in IT Asset Management, Configuration Management or CMDB practices.
• Sound understanding of ITIL Service Management processes.
• Strong governance, reporting and stakeholder engagement capability.

Responsibilities

• Maintain service and configuration relationships within the CMDB to support asset management, incident resolution, problem management, change assessment, service mapping and operational decision-making.
• Support ServiceNow data quality to enable reliable reporting and operational visibility.
• Support account governance, reporting, compliance reviews, audits and remediation of data or control gaps.
• Contribute to service, asset, licensing, risk and improvement reporting.
• Support service restoration, problem analysis and change governance with internal teams, vendors and stakeholders.
• Ensure asset and configuration impacts are considered and records are updated following approved changes.
• Coordinate with client stakeholders, delivery teams and vendors to support service outcomes and account priorities.
• Support action follow-up, issue resolution and alignment of operational activities.
• Identify and support improvements to Service Management processes, data quality, governance and operational efficiency.
• Contribute to service improvement, knowledge retention and account resilience.

Skills

Asset management

Configuration management

CMDB practices

Governance

Reporting

Stakeholder engagement

Communication

Tools

ServiceNow

Job description

Unisys is seeking a role focused on Service Management delivery for an account, with governance, reporting and continuous improvement across ITIL-aligned practices. The role requires IT Asset Management, Configuration Management or CMDB experience to ensure accurate asset and service data to support operations.

Responsibilities include CMDB maintenance, ServiceNow data quality, governance and reporting, plus collaboration with stakeholders and vendors to meet account priorities and drive