CMDB & IT Asset Management Analyst

Talent Corp; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Talent Corp in Melbourne/Sydney seeks a CMDB & IT Asset Management Analyst to own CMDB accuracy and asset lifecycle records across complex enterprise environments. This hands-on role focuses on data integrity, audits and continual improvement within an ITSM team.

You will collaborate with technical teams, customers and suppliers to ensure assets and configuration data are recorded, tracked and managed throughout their lifecycle, supporting governance and reporting.

Qualifications

• 2+ years' experience in ITIL Configuration Management or IT Asset Management.
• Experience maintaining CMDB records and CIs with data quality focus.
• Familiarity with audits, reconciliations and KPI reporting.

Responsibilities

• Maintain and update CMDB records, CIs and IT asset registers.
• Ensure accuracy and integrity of configuration and asset data.
• Manage asset records including licences and documentation.
• Conduct CMDB audits, data validation and reconciliation.
• Support ITIL-based configuration management processes.
• Produce CMDB health reports, inventories and compliance docs.
• Identify data quality issues and drive improvements.
• Collaborate with teams, customers and suppliers to keep configuration data accurate.

Skills

ITIL Configuration Management

CMDB administration

Stakeholder engagement

Data analysis

Excel & Visio

Education

Relevant IT/Business degree

Tools

ServiceNow ITSM

BMC

Power BI

SCOM / Nagios

Job description

CMDB & IT Asset Management Analyst
Melbourne OR Sydney| IT Service Management | Configuration Management
Join a leading IT services provider and take ownership of CMDB accuracy, IT asset management and configuration processes across complex enterprise environments.

About the Role

We are seeking an experienced CMDB & IT Asset Management Analyst to join a well-established IT Service Management team based in Sydney.

This is a hands-on operational role focused on maintaining the accuracy and integrity of the Configuration Management Database (CMDB), managing IT asset records, supporting configuration audits and driving continual service improvement.

You will work closely with technical teams, customers and suppliers to ensure IT infrastructure and assets are accurately recorded, tracked and managed throughout their lifecycle.

Key Responsibilities

• Maintain and update CMDB records, Configuration Items (CIs) and IT asset registers.
• Ensure accuracy, completeness and integrity of configuration and asset data.
• Manage hardware and software asset records, including licences and supporting documentation.
• Conduct CMDB audits, data validation and reconciliation activities.
• Support Configuration Management processes in accordance with ITIL best practices.
• Produce CMDB health reports, asset inventories, KPIs and compliance documentation.
• Identify data quality issues and support continuous process improvements.
• Collaborate with internal teams, customers and suppliers to maintain accurate configuration information.

Skills & Experience Required

• Minimum 2 years' experience in ITIL Configuration Management, CMDB administration or IT Asset Management within a medium-to-large IT environment.
• Hands-on experience maintaining CMDB records and managing Configuration Items (CIs).
• Sound understanding of IT asset lifecycles, configuration management and ITIL processes.
• Experience with CMDB data quality, reporting, reconciliation and audits.
• Strong Microsoft Excel, Word and Visio skills.
• Excellent communication, stakeholder engagement and analytical skills.
• ITIL Foundation certification (v3 or later).
• Relevant tertiary qualification in IT Management, Business Management or a related field.

Highly Desirable

• Experience with ServiceNow ITSM, CMDB, Discovery or Service Mapping.
• Experience with BMC or other IT Service Management platforms.
• Exposure to Power BI, SCOM, Nagios or ScienceLogic.
• Experience working within a Managed Service Provider (MSP) or SIAM environment.
• Understanding of cloud infrastructure, including Azure, AWS or GCP.

What's on Offer?

• Opportunity to work within complex enterprise IT environments.
• Exposure to established IT Service Management processes and technologies.
• Collaborative team environment with opportunities for professional development.
• Sydney-based opportunity.