Service Mgmt Sr. Analyst

Unisys; Canberra; On-site; AUD 110,000 - 160,000; Full time

Job summary

Unisys is seeking a role focused on Service Management delivery for an account, with governance, reporting and continuous improvement across ITIL-aligned practices. The role requires IT Asset Management, Configuration Management or CMDB experience to ensure accurate asset and service data to support operations.

Responsibilities include CMDB maintenance, ServiceNow data quality, governance and reporting, plus collaboration with stakeholders and vendors to meet account priorities and drive

Qualifications

• Demonstrated experience in IT Asset Management, Configuration Management or CMDB practices.
• Sound understanding of ITIL Service Management processes.
• Strong governance, reporting and stakeholder engagement capability.

Responsibilities

• Maintain service and configuration relationships within the CMDB to support asset management, incident resolution, problem management, change assessment, service mapping and operational decision-making.
• Support ServiceNow data quality to enable reliable reporting and operational visibility.
• Support account governance, reporting, compliance reviews, audits and remediation of data or control gaps.
• Contribute to service, asset, licensing, risk and improvement reporting.
• Support service restoration, problem analysis and change governance with internal teams, vendors and stakeholders.
• Ensure asset and configuration impacts are considered and records are updated following approved changes.
• Coordinate with client stakeholders, delivery teams and vendors to support service outcomes and account priorities.
• Support action follow-up, issue resolution and alignment of operational activities.
• Identify and support improvements to Service Management processes, data quality, governance and operational efficiency.
• Contribute to service improvement, knowledge retention and account resilience.

Skills

Asset management

Configuration management

CMDB practices

Governance

Reporting

Stakeholder engagement

Communication

Tools

ServiceNow

Job description

What success looks like in this role: This role supports Service Management delivery for an account across ITIL-aligned practices, with responsibility for governance, reporting, stakeholder engagement and continuous improvement. The role also requires demonstrated IT Asset Management, Configuration Management or CMDB experience to ensure accurate asset, configuration and service data supports effective operational outcomes.

Responsibilities Asset and Configuration Management

• Maintain service and configuration relationships within the CMDB to support asset management, incident resolution, problem management, change assessment, service mapping and operational decision-making.
• Support ServiceNow data quality to enable reliable reporting and operational visibility.
• Support account governance, reporting, compliance reviews, audits and remediation of data or control gaps.
• Contribute to service, asset, licensing, risk and improvement reporting.
• Support service restoration, problem analysis and change governance with internal teams, vendors and stakeholders.
• Ensure asset and configuration impacts are considered and records are updated following approved changes.
• Coordinate with client stakeholders, delivery teams and vendors to support service outcomes and account priorities.
• Support action follow-up, issue resolution and alignment of operational activities.
• Identify and support improvements to Service Management processes, data quality, governance and operational efficiency.
• Contribute to service improvement, knowledge retention and account resilience.

Required Experience and Capability

Demonstrated experience in IT Asset Management, Configuration Management or CMDB practices. Sound understanding of ITIL Service Management processes. Strong governance, reporting and stakeholder engagement capability.

You will be successful in this role if you have:

• ITIL 4 Foundation preferred
• Asset and Configuration Management Experience
• Excellent Verbal and Written Communication
• NV1 Security Clearance

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail]. US job seekers can find more information about Unisys’ EEO commitment here.

Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting