Senior Client Relationships & Contracts Lead

NSW Department of Communities and Justice; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

InfoTrack in Sydney is seeking a Senior Contracts Relationships Manager to grow and retain our client base by building strong relationships, increasing product adoption, and identifying upsell opportunities. You will engage clients via phone, email and webinars to maximise value and deliver outstanding service.

The role requires a relationship-focused sales professional who is proactive, well-organised and thrives in a fast-paced environment, with experience in account management or sales and

Qualifications

• Experience in account management, customer success or sales.
• A proven track record of upselling, cross‑selling and achieving sales targets.
• Exceptional communication, presentation and relationship‑building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, resilient and self‑motivated approach.
• Experience using CRM platforms such as Salesforce and the Microsoft Office Suite.
• Knowledge of the legal or conveyancing industry is advantageous but not essential.

Responsibilities

• Build trusted relationships with existing clients to drive retention and long‑term loyalty.
• Deliver product training and education to increase client adoption and engagement.
• Identify opportunities to upsell and cross‑sell InfoTrack products and services.
• Monitor client usage, proactively address risks, and minimise churn.
• Manage a high volume of outbound client activity (30+ calls per day).
• Partner with internal teams to deliver the best outcomes for clients.

Skills

Account management

Upselling

Customer success

Communication

Salesforce

Organisation

Tools

Microsoft Office

Job description

InfoTrack in Sydney is seeking a Senior Contracts Relationships Manager to grow and retain our client base by building strong relationships, increasing product adoption, and identifying upsell opportunities. You will engage clients via phone, email and webinars to maximise value and deliver outstanding service.

The role requires a relationship-focused sales professional who is proactive, well-organised and thrives in a fast-paced environment, with experience in account management or sales and