Senior Contracts & Relationships Manager

NSW Department of Communities and Justice; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

InfoTrack in Sydney is seeking a Senior Contracts Relationships Manager to grow and retain our client base by building strong relationships, increasing product adoption, and identifying upsell opportunities. You will engage clients via phone, email and webinars to maximise value and deliver outstanding service.

The role requires a relationship-focused sales professional who is proactive, well-organised and thrives in a fast-paced environment, with experience in account management or sales and

Qualifications

• Experience in account management, customer success or sales.
• A proven track record of upselling, cross‑selling and achieving sales targets.
• Exceptional communication, presentation and relationship‑building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, resilient and self‑motivated approach.
• Experience using CRM platforms such as Salesforce and the Microsoft Office Suite.
• Knowledge of the legal or conveyancing industry is advantageous but not essential.

Responsibilities

• Build trusted relationships with existing clients to drive retention and long‑term loyalty.
• Deliver product training and education to increase client adoption and engagement.
• Identify opportunities to upsell and cross‑sell InfoTrack products and services.
• Monitor client usage, proactively address risks, and minimise churn.
• Manage a high volume of outbound client activity (30+ calls per day).
• Partner with internal teams to deliver the best outcomes for clients.

Skills

Account management

Upselling

Customer success

Communication

Salesforce

Organisation

Tools

Microsoft Office

Job description

Showing 2980 Senior Contracts Relationships Manager jobs in New South Wales

Senior Contracts Relationships Manager

As a Client Relationship Manager, you'll be responsible for growing and retaining InfoTrack's existing client base by building strong relationships, increasing product adoption, and identifying opportunities to upsell and cross‑sell our solutions. You'll work proactively with clients through phone, email and webinars, ensuring they maximise the value of InfoTrack while delivering an outstanding customer experience.

About you

You'll be a relationship‑focused sales professional who enjoys helping customers succeed while achieving commercial outcomes. You're organised, proactive and thrive in a fast‑paced environment.

Key Roles and Responsibilities

• Build trusted relationships with existing clients to drive retention and long‑term loyalty.
• Deliver product training and education to increase client adoption and engagement.
• Identify opportunities to upsell and cross‑sell InfoTrack products and services.
• Monitor client usage, proactively address risks, and minimise churn.
• Manage a high volume of outbound client activity (30+ calls per day).
• Partner with internal teams to deliver the best outcomes for clients.

Skills, Knowledge and Experience:

• Experience in account management, customer success or sales.
• A proven track record of upselling, cross‑selling and achieving sales targets.
• Exceptional communication, presentation and relationship‑building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, resilient and self‑motivated approach.
• Experience using CRM platforms such as Salesforce and the Microsoft Office Suite.
• Knowledge of the legal or conveyancing industry is advantageous but not essential.

The Rewards and Culture

We’re proud of our culture and deeply value the experience of every team member. When you join us, you’re not just taking on a job, you’re joining a company that invests in your growth, well‑being, and success. We provide platforms for ideas and shape the future of our products.

What We Offer:

Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide professional development plans, technical training, leadership programmes, and clear career progression opportunities.

Reward & Recognition We have a culture of recognising contributions and rewarding impact. We offer formal recognition programmes, an employee share scheme, well‑stocked snack cupboard, weekly catered lunches, free breakfast each morning and local social committees.

Health & Wellbeing We offer fully covered gym memberships, monthly in‑house massages, progressive leave policies and access to an Employee Assistance Program.

Join a company that puts people first, values contributions, and supports potential every step of the way.

At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.

Company culture: We foster a workplace where everyone feels respect and can reach full potential.

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