Client Growth & Adoption Manager

InfoTrack AU; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free breakfast

Weekly catered lunches

Snack cupboard

Employee share scheme

Gym memberships

In-house massages

Progressive leave policies

Job summary

InfoTrack AU is seeking a Client Relationship Manager to grow and retain our existing client base by building strong relationships, increasing product adoption, and identifying upsell opportunities. You will engage with clients via phone, email and webinars to maximise value and deliver exceptional customer experiences.

The role requires experience in account management, customer success or sales, with a focus on proactive communication and achieving commercial outcomes within a fast-paced

Qualifications

• Experience in account management, customer success or sales.
• Proven track record of upselling or achieving targets.
• Strong communication and relationship-building skills.
• Organised and able to manage multiple priorities.

Responsibilities

• Build trusted relationships with existing clients to drive retention.
• Deliver product training and education to increase adoption.
• Identify upsell and cross-sell opportunities.
• Monitor usage, address risks, and minimise churn.
• Manage a high volume of outbound client activity.

Skills

Account management

Customer success

Sales

Communication

Relationship-building

Time management

Tools

Salesforce

Microsoft Office

Job description

InfoTrack AU is seeking a Client Relationship Manager to grow and retain our existing client base by building strong relationships, increasing product adoption, and identifying upsell opportunities. You will engage with clients via phone, email and webinars to maximise value and deliver exceptional customer experiences.

The role requires experience in account management, customer success or sales, with a focus on proactive communication and achieving commercial outcomes within a fast-paced