Claims Technical Leader — Flexible Work

TAL Limited; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible working options

Learning and leadership development

Insurance and wellbeing programs

Paid parental leave and additional a/

Job summary

TAL is seeking a Manager, Claims Technical – Retail Claims in Sydney. You will lead technical excellence across our claims assessment, coaching Claims Consultants and Technical Specialists, and drive improvements in frameworks and tools to deliver consistent, fair, high-quality outcomes for our customers.

You will provide expert oversight on complex claims and champion governance and compliance in a dynamic environment.

Qualifications

• Proven life insurance claims expertise with leadership experience.
• Strong coaching and mentoring capability to develop others in claims teams.
• Excellent communication and stakeholder influence across multiple levels.

Responsibilities

• Lead technical excellence across claims assessment to deliver fair, high-quality outcomes.
• Coach and develop Claims Consultants and Technical Specialists to build confidence and capability.
• Drive continuous improvement of claims frameworks, guidelines and tools for efficiency and quality.
• Provide expert oversight on complex/adverse claims to ensure sound technical and commercial outcomes.

Skills

Life insurance claims expertise

Leadership

Coaching & mentoring

Strategic communication

Job description

TAL is seeking a Manager, Claims Technical – Retail Claims in Sydney. You will lead technical excellence across our claims assessment, coaching Claims Consultants and Technical Specialists, and drive improvements in frameworks and tools to deliver consistent, fair, high-quality outcomes for our customers.

You will provide expert oversight on complex claims and champion governance and compliance in a dynamic environment.