Senior Claims Officer

QBE Insurance Group; Melbourne; Hybrid; AUD 90,000 - 140,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching and counselling

Flexible parental leave

Job summary

QBE Insurance Group is seeking a Senior Claims Officer in Melbourne to manage a portfolio of large commercial property claims. You will deliver exceptional customer service through proactive communication and maintain strong relationships with brokers and clients.

The role emphasizes resilience, quick decision-making, and a collaborative approach within a flexible hybrid environment. Join an international insurer committed to delivering trusted risk solutions, with opportunities to grow your

Qualifications

• Must have commercial property claims experience.
• ISR (Industrial Special Risks) experience advantageous but not compulsory.
• Calm and resilient approach with ability to make sound decisions under pressure.
• Strong interpersonal skills; ability to guide customers and stakeholders with clarity and empathy.
• Solid computer skills; willingness to learn new systems and prioritise effectively.
• Proactive, self-motivated mindset with a passion for delivering excellence and embracing change.

Responsibilities

• Manage an end-to-end portfolio of commercial property claims with support from experienced leaders.
• Deliver an exceptional customer experience through clear, proactive communication across verbal, written and face-to-face interactions.
• Build strong, trusted relationships with brokers, customers, suppliers and internal partners.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Help drive continuous improvement across the broader claims function by applying your expertise and insights.

Job description

Primary Details

Time Type: Full time
Worker Type: Employee

• Location: Open to all QBE Offices Nationally
• Type: Permanent, full-time opportunity
• Hybrid role, happy to talk flexibility

The Opportunity

Join QBE as a Senior Claims Officer and play a key role in managing large and complex commercial property claims. This is a fantastic opportunity to use your technical expertise, customer focus, and resilience to deliver exceptional outcomes while continuing to grow within one of Australia's leading insurers.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this important role, you will:

• Manage an end-to-end portfolio of commercial property claims, with support from highly experienced leaders
• Deliver an exceptional customer experience through clear, proactive, and empathetic communication across verbal, written, and face-to-face interactions
• Build strong, trusted relationships with brokers, customers, suppliers, and internal partners
• Thrive in a dynamic, fast-paced environment where no two days look the same
• Help drive continuous improvement across the broader claims function by applying your expertise and insights

About You

To succeed and grow in this role, you will bring:

• Must have commercial property claims experience
• ISR (Industrial Special Risks) experience advantageous but not compulsory
• A calm and resilient approach, with the confidence to make sound decisions even under pressure
• Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy
• Solid computer skills, a willingness to learn new systems, and the ability to prioritise effectively
• A proactive, self-motivated mindset with a passion for delivering excellence and embracing change

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [e-mail].

Skills: Case Management, Claims Administration, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Claims, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment

Application Close Date: 30/10/2026 11:59 PM

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.