Senior Insurance Account Lead – Client Growth & Advisory

Kennedy Reid | Recruitment Agency; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Job summary

Kennedy Reid is seeking an Account Manager / Senior Account Manager (Insurance Broking) to own a diverse client portfolio, provide leadership, and mentor the broking team. The role focuses on delivering exceptional client outcomes, driving portfolio growth, and ensuring high standards of compliance and service delivery.

You will manage end-to-end accounts, develop strategic relationships, and lead business growth initiatives while maintaining strong relationships with insurers and stakeholders.

Qualifications

• Deep knowledge of insurance principles, products, claims management, and brokers’ roles.
• Strong written and verbal communication skills.
• Effective presentation and stakeholder engagement abilities.
• Ability to work autonomously and make sound commercial decisions.
• Commitment to delivering outstanding customer service.

Responsibilities

• Deliver exceptional client service across all interactions.
• Develop deep understanding of clients’ industries and operations.
• Build long-term client relationships with proactive engagement and face-to-face interactions.
• Maintain relationships with insurers and key stakeholders.
• Lead risk reviews for clients within the portfolio.
• Ensure compliance with regulatory requirements and internal policies.
• Advise clients on insurance products and coverage, including referrals where appropriate.
• Oversee processing of new business, renewals, amendments, and quotations across multiple platforms.
• Identify opportunities to grow revenue within the portfolio and meet targets.
• Monitor portfolio performance and prepare required reporting.
• Develop and execute new business strategies to maintain a strong sales pipeline.
• Collaborate with internal claims specialists and external stakeholders on claims.
• Manage debtor accounts following company standards.
• Improve operational efficiency and embed best-practice processes.
• Mentor and develop team members to enhance capability.
• Represent the business at industry events and client meetings.
• Foster a culture of collaboration and high performance.

Skills

Advanced insurance knowledge

Client relationship management

Leadership

Mentoring/coaching

Communication

Regulatory compliance

Portfolio management

Strategic thinking

Tools

CRM systems

Job description

Kennedy Reid is seeking an Account Manager / Senior Account Manager (Insurance Broking) to own a diverse client portfolio, provide leadership, and mentor the broking team. The role focuses on delivering exceptional client outcomes, driving portfolio growth, and ensuring high standards of compliance and service delivery.

You will manage end-to-end accounts, develop strategic relationships, and lead business growth initiatives while maintaining strong relationships with insurers and stakeholders.