Senior Claims Consultant

Longitude Insurance Pty Ltd; Brisbane; Sur place; AUD 90 000 - 150 000; Plein temps

Résumé du poste

Longitude Insurance Pty Ltd in Brisbane seeks a Senior Claims Consultant to lead complex claims, mentor the team, and support the National Claims Manager with quality reviews. You will manage a compact portfolio, handle complaints and disputes, and drive efficiency through projects.

Ideal candidates bring deep claims expertise, strong negotiation and stakeholder management skills, and the ability to work under pressure while ensuring compliance with policies and regulatory standards.

Qualifications

• Experience managing claims of varying complexities with in-depth expertise.
• Understanding and application of relevant legislation.
• Dispute resolution and complaints handling.
• Training, coaching, and mentoring staff.
• Ability to work under pressure and meet deadlines.
• Excellent verbal and written communication skills.
• Advanced analytical and problem-solving capability.
• Strong commercial negotiation and stakeholder management skills.

Responsabilités

• Managing complex claims comprehensively, from initiation to resolution.
• Managing complaints and disputes in a professional manner.
• Evaluating claim complexities and settlements with regulatory compliance.
• Collaborating with policyholders, legal representatives, experts, and service providers.
• Identifying and addressing training needs within the claims team and mentoring juniors.
• Completing thorough reviews of referrals before submission to the insurer.
• Leading or participating in claims projects to improve operational efficiency.
• Supporting the Team Leader in day-to-day claims duties.

Connaissances

Claims management

Stakeholder management

Dispute resolution

Coaching

Communication

Description du poste

Longitude opened its doors for business in 2012 and quickly built a reputation as one of Australia’s leading strata insurance specialist underwriting agencies.

Longitude is a young, dynamic specialist strata insurance underwriting agency that deals exclusively with brokers. Our market leading products and services deliver a unique level of protection in strata that is unmatched.

Our distinct offer in combination with our innovative approach make Longitude one of the most respected and desired companies to work for. Our staff are hand-picked to ensure we remain 100% customer focused, friendly and adaptable. We pride ourselves as a forward thinking and responsive business that operates under a team-based culture which allows individuals to flourish.

Reporting to the National Claims Manager, the Senior Claims Consultant plays a pivotal role in assisting the team leader in team leadership, coaching, and mentoring while simultaneously managing a compact portfolio of claims. The responsibilities extend to fulfilling senior duties, including complaints and dispute handling, payment authorisations, and conducting quality reviews for referrals to the Insurer.

Additionally, the role will serve as a subject matter expert for projects aimed at augmenting the overall efficiency and effectiveness of our claims operation.

Key Responsibilities in the position would see you:

Managing complex claims comprehensively, ensuring efficient handling from initiation to resolution while adhering to established policies and regulations.

Managing complains and disputes in a professional manner.

Evaluating claim complexities, utilising advanced technical knowledge to resolve issues and determine suitable settlements, while maintaining compliance with policies and legal standards.

Collaborating with external stakeholders such as policyholders, legal representatives, experts, and service providers to conduct thorough claim evaluations and ensure comprehensive resolutions.

Identifying and addressing training needs within the claims team and mentor junior team members.

Completion thorough reviews of referrals before submission to the insurer.

Leading or actively participating in claims projects aimed at improving operational efficiencies.

Supporting the Team Leader in day-to-day claims duties, including team management in their absence.

What experiences & competencies do you bring that we would like to see?

Effectively managing claims of varying complexities with in-depth expertise.

Understanding and application of relevant legislation.

Dispute resolution and complaints handling.

Training, coaching, and mentoring staff.

Ability to work under pressure and meet deadlines.

Exceptional verbal and written communication skills.

Advanced analytical and problem-solving capability.

Strong commercial negotiation and stakeholder management skills.

We are looking for someone who brings the following personal attributes:

Passionate about the business and highly motivated

Responds positively to change

Excellent listening and communication skills

Maintains high standards of performance

Strong planning and time-management skills

Excellent team player

We offer a competitive salary and benefits package, with potential for growth and a fantastic team & working environment.

Any offer of employment is dependent upon the satisfactory completion of background checks by AUB Group or by an external third-party on our behalf.

Austagencies and AUB Group welcome all people regardless of ethnicity, faith, sexual orientation, and gender identity, and we are dedicated to providing a workplace environment that supports and values diversity, inclusion and equality.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• Do you have Complaint Handling experience?
• How many years' experience do you have as a Property Claims Specialist?