Claims Advocate

Lockton; Melbourne; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid working

Training & development programs

Private health insurance discount

Salary continuance insurance

Wellness days

Parental leave

Inclusive culture

Job summary

Lockton Australia is seeking a Claims Advocate for our Professional & Financial Lines team, with positions available in Melbourne or Sydney. The role covers end-to-end management of a varied portfolio of financial lines claims, acting as a trusted consultant and coordinating with insurers.

Essentially, you will analyze policy coverage, advocate for clients, and manage complex litigation and claims strategy.

Qualifications

• Solid experience, demonstrated knowledge and technical expertise in financial lines insurance claims, litigation and insurance law.
• Bachelor's degree in law is required.
• Skilled in policy coverage analysis.

Responsibilities

• End to end management of a varied and complex portfolio of financial lines claims including Professional Indemnity, Directors & Officers, Cyber, Employment Practices liability and Statutory Liability claims.
• Act as client’s trusted consultant and advocate.
• Advising on notifications of circumstances and claims.
• Policy coverage analysis and advice.
• Proactively ensuring smooth coordination of claims with insurers.
• Advocating positions on behalf of clients, managing and resolving coverage issues.
• Assessing and understanding legal exposure and quantum, liaising with defence counsel and insurers on strategy and defence of the claim.
• Coordinating and driving pragmatic resolution of claims.
• Implement and manage claims protocols and reporting procedures, including bordereau reporting.

Skills

Financial lines claims

Policy coverage analysis

Advocacy skills

Litigation knowledge

Education

Bachelor's degree in law

Job description

• Work for the world’s largest privately owned insurance broker.
• Specialist financial lines claims advocacy, embedded as part of the service team is a key part of Lockton’s service delivery. Client centred and practical approach delivering real benefit and results to our clients.
• Join a dynamic, growing team delivering exceptional service.
• Role available in either Melbourne or Sydney

Are you a driven and self-motivated individual looking for the next step in your claims career? Working at Lockton is an exciting chance to be a part of a vision and growth which leads to results. We genuinely care about our people by operating with a flat structure where anyone can raise ideas and think creatively. We encourage our associates to collaborate and for everyone to feel valued, whilst having some fun along the way.

If this sounds like something you’d enjoy, we have an excellent opportunity for someone to join our Sydney or Melbourne office as a Claims Advocate in our Professional & Financial Lines Team.

What will you be doing?

• End to end management of a varied and complex portfolio of financial lines claims including Professional Indemnity, Directors & Officers, Cyber, Employment Practices liability and Statutory Liability claims.
• Act as client’s trusted consultant and advocate.
• Advising on notifications of circumstances and claims.
• Policy coverage analysis and advice.
• Proactively ensuring smooth coordination of claims with insurers.
• Advocating positions on behalf of clients, managing and resolving coverage issues.
• Assessing and understanding legal exposure and quantum, liaising with defence counsel and insurers on strategy and defence of the claim.
• Coordinating and driving pragmatic resolution of claims.
• Implement and manage claims protocols and reporting procedures, including bordereau reporting.

You will need the following experience and qualifications:

• Solid experience, demonstrated knowledge and technical expertise in financial lines insurance claims, litigation and insurance law.
• Bachelor's degree in law.
• Skilled in policy coverage analysis.
• Strong technical and advocacy skills.

To be successful in this role, you will need to:

• Have excellent verbal and written communication, and interpersonal skills.
• Have a high level of attention to detail, quality standards and compliance.
• Have a strong client service focus, ability to build rapport and manage relationships.
• Be able to manage multiple responsibilities simultaneously and adapt when necessary.
• Work collaboratively with others, while also being self-motivated and able to independently manage responsibilities and priorities.

We offer a comprehensive range of benefits designed to support your professional development and wellbeing, including:

• Flexible and hybrid working arrangements.
• A strong focus on training and development opportunities at all levels and a 10 week mentoring program.
• Discounted corporate private health insurance and complimentary annual flu vaccination program.
• Salary Continuance Insurance to help protect you and your family.
• Additional paid Summer and Winter wellness days.
• Competitive remuneration and recognition programs.
• Paid parental leave and volunteer leave.
• Access to Employee Assistance Program (EAP) services, including coaching and counselling.
• Opportunities to contribute through our Wellness, Diversity, Equity & Inclusion, Young Professionals, and Corporate Social Responsibility networks.

About Lockton

Lockton has grown to become the world’s largest privately owned insurance broker. Certified as a Great Place to Work in Australia and featured on the Top 50 Workplaces for Women, our structure and unique culture empowers Associates to make decisions and influence the direction of the business.

With top-tier mentors and a 98% client retention rate in Australia, we employ some of the best and brightest minds in the risk and insurance industry.

The insurance industry isn’t going anywhere. It’s stable. It’s secure. Over 300 Associates help organisations every day to drive profitability over the long-term and become more resilient.

To learn more about Lockton please visit: global.lockton.com

Lockton is committed to equal opportunity employment. We value diverse perspectives and contributions from all our associates. We strongly encourage applications from individuals of all backgrounds, ages, religions, including Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, individuals with disabilities, women, and those from culturally or linguistically diverse backgrounds.