Technical Claims Manager: Workers' Comp Expert & Mentor

972310 Overhead - Claims Victoria; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Monthly RDO after probation

Work from Home options

Parental leave

Birthday club and wellness programs

Professional development opportunities

Employee assistance program

Job summary

Gallagher Bassett is seeking a Technical Manager (Claims) in Melbourne, focused on Workers' Compensation expertise. You will coach and mentor claims staff, review complex decisions, and liaise with legal parties to support strategic outcomes.

You will interpret the Accident Compensation Act, facilitate consults with employers, and guide effective claims handling in a fast-paced team environment. Flexible work arrangements add to a strong, supportive culture.

Qualifications

• Experience in the Worker’s Compensation industry and applying Work Cover legislation.
• Ability to interpret Accident Compensation Act and liaise with legal parties.
• Strong interpersonal and client service skills; coaching and leadership capability.

Responsibilities

• Provide coaching and mentoring to claims staff on complex claims.
• Review and endorse claims decisions using Workers Compensation legislation.
• Interact with Legal Panel Firms and update employers on litigated matters.
• Mentor team members and contribute to claims management strategy.

Skills

Workers' Compensation knowledge

Leadership

Coaching & mentoring

Customer service

Communication skills

Education

Bachelor of Law / Law degree

Job description

Gallagher Bassett is seeking a Technical Manager (Claims) in Melbourne, focused on Workers' Compensation expertise. You will coach and mentor claims staff, review complex decisions, and liaise with legal parties to support strategic outcomes.

You will interpret the Accident Compensation Act, facilitate consults with employers, and guide effective claims handling in a fast-paced team environment. Flexible work arrangements add to a strong, supportive culture.