Senior Change Lead - Digital Transformation

Death Notification; Parramatta, Sydney; On-site; AUD 133,000 - 147,000; Full time

Job summary

NSW Fair Trading is seeking a Senior Change Advisor to lead change management activities within the Digital Modernisation Program. Based in Parramatta or Haymarket, you will drive stakeholder engagement, readiness, communications and training to ensure successful adoption of new digital solutions.

You will work with the Principal Change Manager and cross‑functional teams to plan and deliver change strategies, assess impacts, create governance materials, and monitor adoption metrics to realise

Qualifications

• Be NSW residents or willing to relocate.
• Hold appropriate working rights for the type of employment offered.
• Experience delivering organisational change management for large-scale digital transformations.
• Experience developing communication, engagement, training and business readiness strategies.

Responsibilities

• Planning and delivering change management activities that prepare impacted stakeholders for transition, minimise disruption and maximise adoption of new digital solutions.
• Lead the development and implementation of change management strategies and plans.
• Undertake stakeholder and change impact assessments to identify impacts, risks and adoption requirements.
• Develop and deliver communication, engagement and business readiness plans aligned to program milestones.
• Design and coordinate stakeholder engagement activities, workshops and consultation sessions.
• Work closely with project teams to embed change management activities within project delivery plans.
• Develop training and learning approaches that support successful adoption of new digital tools and processes.
• Monitor organisational readiness and adoption metrics and recommend intervention strategies where required.
• Identify and manage change-related risks, issues and dependencies across the program.
• Prepare executive-level reporting, briefing materials and presentations for governance forums and senior stakeholders.
• Support transition and go-live activities to ensure sustainable business outcomes and benefits realisation.

Job description

NSW Fair Trading is seeking a Senior Change Advisor to lead change management activities within the Digital Modernisation Program. Based in Parramatta or Haymarket, you will drive stakeholder engagement, readiness, communications and training to ensure successful adoption of new digital solutions.

You will work with the Principal Change Manager and cross‑functional teams to plan and deliver change strategies, assess impacts, create governance materials, and monitor adoption metrics to realise