Senior Change Analyst — CRM Transformation (Salesforce)

Ethos Beathchapman; Sydney; Hybrid; AUD 148,000 - 166,000; Full time

Job summary

Ethos Beathchapman seeks a Senior Change Analyst for a major digital transformation in the higher education sector. You will lead change impact assessments, stakeholder engagement and adoption activities around a new Salesforce CRM to unify customer data and enhance service delivery.

Based in Macquarie Park with hybrid working, you will collaborate with project teams and report progress through 31 March 2027, ensuring changes are embedded across the organisation.

Qualifications

• Experience as a Change Analyst on large digital, CRM or enterprise transformation programs.
• Experience conducting change impact and stakeholder assessments.
• Strong stakeholder engagement and workshop facilitation skills.
• Understanding of structured change methodologies and frameworks.
• Strong analytical skills to translate transformation impacts into actions.
• Experience with Salesforce or CRM transformation is highly regarded.

Responsibilities

• Undertake detailed change impact assessments across business processes, systems, roles and ways of working.
• Identify impacted stakeholder groups and assess change readiness, risks and adoption requirements.
• Support the development and delivery of the change and adoption strategy.
• Develop stakeholder engagement, communications and change plans.
• Facilitate workshops and consultation sessions with business stakeholders and SMEs.
• Gather feedback and translate business impacts into practical change interventions.
• Support readiness and adoption activities ahead of implementation and go-live.
• Work closely with Change Managers, Project Managers, Business Analysts, Product and technology teams.
• Assist with the development of communications, training and supporting change materials.
• Monitor change risks, issues, readiness and adoption and provide regular reporting to program stakeholders.
• Help ensure new processes and ways of working are successfully embedded across the organisation.

Skills

Change analysis

Stakeholder engagement

Workshop facilitation

Change management frameworks

Analytical thinking

CRM/ERP transformation experience

Cross-functional collaboration

Communication skills

Salesforce knowledge

Tools

Salesforce

Job description

Ethos Beathchapman seeks a Senior Change Analyst for a major digital transformation in the higher education sector. You will lead change impact assessments, stakeholder engagement and adoption activities around a new Salesforce CRM to unify customer data and enhance service delivery.

Based in Macquarie Park with hybrid working, you will collaborate with project teams and report progress through 31 March 2027, ensuring changes are embedded across the organisation.