Senior Case Management Lead – High-Volume Registry (Flexible)

NSW Department of Communities and Justice; Sydney; Híbrido; AUD 117.000 - 129.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work

Competitive pay

Training & development

Wellbeing programs

EAP

Descripción de la vacante

NSW Department of Communities and Justice (NCAT) seeks a Senior Case Management Officer to lead a high‑volume registry team, oversee case management activities and ensure timely, professional support for clients and Tribunal Members. You will foster a capable team, manage workloads, and drive continuous improvement.

Based in Sydney, with flexible working arrangements negotiated, this ongoing full-time role offers a base salary of $116,981–$129,492 plus superannuation and leave loading.

Formación

• Experience leading and developing a team in a high‑volume environment.
• Ability to coordinate workloads and oversee complex case management activities.
• Experience reviewing and implementing operational practices to improve efficiency.

Responsabilidades

• Oversee registry operations and provide direction to ensure case management services meet standards.
• Lead, support and develop staff to deliver high-quality services to clients and Tribunal Members.
• Manage workloads, rostering and case allocations to maintain service quality and resources.
• Monitor service delivery standards and identify improvement opportunities.

Conocimientos

Team leadership L

Workload management

Communication

Problem solving

Descripción del empleo

NSW Department of Communities and Justice (NCAT) seeks a Senior Case Management Officer to lead a high‑volume registry team, oversee case management activities and ensure timely, professional support for clients and Tribunal Members. You will foster a capable team, manage workloads, and drive continuous improvement.

Based in Sydney, with flexible working arrangements negotiated, this ongoing full-time role offers a base salary of $116,981–$129,492 plus superannuation and leave loading.