Senior Case Management Lead - Flexible, Full-Time Registry

Department: NCAT AEOD OD & Appeals; Sydney; On-site; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Career development

Flexible work environment

Competitive pay

Training opportunities

Health & wellbeing programs

Job summary

NSW Civil and Administrative Tribunal is seeking a Senior Case Management Officer to lead the registry operations in a high-volume environment. You will develop and support a capable team, ensuring timely, professional, and reliable case management services to clients and Tribunal Members.

The role focuses on coordinating workloads, improving operational practices, and guiding staff through legislation and tribunal procedures.

Qualifications

• Demonstrated experience leading, supervising and developing a team in a high-volume environment.
• Proven ability to coordinate workloads, manage competing priorities and oversee complex case management activities.
• Experience reviewing, developing and implementing operational practices and procedures to improve efficiency, service standards and outcomes.
• Highly developed communication and problem-solving skills, with the ability to interpret legislation and procedures.

Responsibilities

• Lead, support and develop team to deliver high-quality services.
• Manage workloads, case allocations and rostering to maintain service standards.
• Oversee case management activities, including listing and preparation of matters.
• Monitor service delivery standards and implement efficiency improvements.
• Provide guidance on legislation and procedures to staff and stakeholders.
• Contribute to community education initiatives and stakeholder engagement.
• Foster a positive team culture with accountability and continuous improvement.

Skills

Team leadership

Workload coordination

Operational improvement

Legislation interpretation

Job description

NSW Civil and Administrative Tribunal is seeking a Senior Case Management Officer to lead the registry operations in a high-volume environment. You will develop and support a capable team, ensuring timely, professional, and reliable case management services to clients and Tribunal Members.

The role focuses on coordinating workloads, improving operational practices, and guiding staff through legislation and tribunal procedures.