Senior Business Support Lead – Customer Service & Operations

Queensland Government; Rockhampton Regional; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Relocation assistance

Flexible working

Generous leave provisions

Career development and training

Relocation assistance

Job summary

Queensland Government, Rockhampton, is seeking a Senior Business Support Officer to lead professional business support services at the Rockhampton Business Centre. You will supervise a small team, coordinate operational support activities and contribute to continuous improvement that supports customer-focused service delivery.

Your day will involve leading customer service operations, rostering and staff development, implementing local processes, managing registers and reports, and overseeing

Qualifications

• Strong communication skills and sound judgement.
• Ability to manage competing priorities.
• Leadership experience and capability to develop a team.
• Commitment to delivering quality outcomes.

Responsibilities

• Lead customer service operations and supervise a small team.
• Coordinate staff rostering and staff development.
• Implement local processes and manage business registers and reports.
• Oversee assets, fleet and accommodation resources.
• Support procurement activities and ensure services meet standards.

Skills

Team leadership

Staff rostering

Procurement support

Customer service

Tools

Microsoft Office

Job description

Queensland Government, Rockhampton, is seeking a Senior Business Support Officer to lead professional business support services at the Rockhampton Business Centre. You will supervise a small team, coordinate operational support activities and contribute to continuous improvement that supports customer-focused service delivery.

Your day will involve leading customer service operations, rostering and staff development, implementing local processes, managing registers and reports, and overseeing