Lead Customer Service & Operations - Rockhampton

Department of Resources QLD; Rockhampton Regional; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive superannuation

Salary sacrificing options

Flexible working options

Generous leave provisions

Professional career development

Relocation assistance

Job summary

Department of Resources QLD in Rockhampton seeks a Senior Business Support Officer to lead and support customer service operations from the Rockhampton Business Centre. You will supervise a small team, coordinate staff rostering and local processes, and ensure services meet departmental standards.

This role focuses on delivering professional business support to internal and external customers, with opportunities for relocation assistance and professional development as part of a flexible public

Responsibilities

• Lead and support customer service operations.
• Coordinate staff rostering and development; oversee local processes.
• Supervise a small team delivering services to internal and external customers.
• Ensure services are delivered in line with departmental standards.

Job description

Department of Resources QLD in Rockhampton seeks a Senior Business Support Officer to lead and support customer service operations from the Rockhampton Business Centre. You will supervise a small team, coordinate staff rostering and local processes, and ensure services meet departmental standards.

This role focuses on delivering professional business support to internal and external customers, with opportunities for relocation assistance and professional development as part of a flexible public