Senior Business Support Officer

Department of Resources QLD; Rockhampton Regional; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive superannuation

Salary sacrificing options

Flexible working options

Generous leave provisions

Professional career development

Relocation assistance

Job summary

Department of Resources QLD in Rockhampton seeks a Senior Business Support Officer to lead and support customer service operations from the Rockhampton Business Centre. You will supervise a small team, coordinate staff rostering and local processes, and ensure services meet departmental standards.

This role focuses on delivering professional business support to internal and external customers, with opportunities for relocation assistance and professional development as part of a flexible public

Responsibilities

• Lead and support customer service operations.
• Coordinate staff rostering and development; oversee local processes.
• Supervise a small team delivering services to internal and external customers.
• Ensure services are delivered in line with departmental standards.

Job description

Department of Resources QLD – Rockhampton QLD

Join the team as a Senior Business Support Officer in Rockhampton. Lead and support customer service operations, coordinate business support functions, oversee resources and local processes and supervise a small team delivering services to internal and external customers.

Our Land division are the stewards for 60% of the land in Queensland and we deliver a variety of land and property services across Queensland, including land and asset valuations; state land administration and on ground management surveying services; native title claims and compensation; Indigenous land services; vegetation management; place names; and government land acquisitions. LANDS#deliveringforqueensland!

As a Senior Business Support Officer, you will lead the delivery of professional business support services within the Rockhampton Business Centre. Working within Customer Services, Priority Initiatives and Customer Connect, you will supervise a small team, coordinate operational support activities and contribute to continuous improvement initiatives that support customer-focused service delivery.

Your day will involve leading customer service operations, coordinating staff rostering and development, implementing local processes, managing business registers and reports, overseeing assets, fleet and accommodation resources, supporting procurement activities and ensuring services are delivered in line with departmental standards. You will also provide guidance to staff and maintain effective relationships with internal and external customers.

Success in this role comes from strong communication skills, sound judgement, the ability to manage competing priorities and a commitment to leading people and delivering quality outcomes. You will build capability in your team while maintaining effective business operations and customer service excellence.

Why work for us?

The Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development (NRMMRRD) plays a critical role in supporting Queenslanders across the state—from Cairns to Mount Isa to Warwick - by delivering strong regional outcomes, fostering local economies, and strengthening government-community partnerships. As stewards of over 60% of Queensland's land and key supporters of industries such as mining and manufacturing, our reach and impact are vast.

We are committed to putting our people first - empowering staff, celebrating success and encouraging innovation. Our workplace is mobile, flexible, inclusive and respectful and we are focused on growing united, capable leaders. For more information, visit here.

We offer:

• Competitive superannuation and salary sacrificing options.
• Flexible working options supporting work-life balance.
• Generous leave provisions across the Queensland public sector.
• Professional career development and training opportunities.
• Relocation assistance and provisions.
• The chance to help #deliverforqld and be part of Queensland's long-term prosperity To learn more about the benefits of working with the Department of Natural Resources and Mines, Manufacturing and Regional and Rural Development, visit here.

Applications to remain current for 12 months.