Senior Business Analyst, Software Delivery & Process

Maintenance Experts; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

MEX, a leading CMMS software provider, is seeking an experienced Business Analyst to drive the delivery of customer projects, software enhancements, integrations, reporting solutions and business process improvements. You will collaborate with customers, project teams, developers and product stakeholders to understand requirements and guide solution design.

You bring 4+ years in a BA role within software development or professional services, with proven skills in facilitating workshops,

Qualifications

• 4+ years' experience as a Business Analyst within software development, technology, consulting, or professional services environments.
• Proven experience facilitating stakeholder workshops and gathering requirements from diverse business groups.
• Strong analytical, problem-solving, and critical thinking skills.
• Demonstrated ability to manage multiple projects and competing priorities.
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Experience producing detailed requirements, user stories, workflow diagrams, process maps, and solution documentation.
• Strong understanding of software development lifecycles and delivery methodologies.
• Strong facilitation, negotiation, and stakeholder management skills.

Responsibilities

• Build and maintain strong relationships with customer stakeholders across technical, operational, and executive levels.
• Facilitate workshops, discovery sessions, and requirements gathering activities to understand customer objectives and business challenges.
• Act as a trusted advisor to customers by providing guidance on solution options, business process improvements, and system capabilities.
• Manage stakeholder expectations regarding scope, timelines, dependencies, risks, and delivery outcomes.
• Lead discussions between business and technical stakeholders to achieve alignment and resolve competing priorities.
• Lead the elicitation, analysis, validation, and documentation of business and functional requirements.
• Analyze existing business processes and identify opportunities to improve operational efficiency, usability, and customer outcomes.
• Translate business requirements into detailed functional specifications, user stories, process flows, and acceptance criteria.
• Collaborate with development, engineering, product, and implementation teams to design practical and scalable solutions.
• Produce and maintain high-quality documentation, including business requirements, functional specifications, process maps, workflow diagrams, user stories, and solution documentation.

Job description

MEX, a leading CMMS software provider, is seeking an experienced Business Analyst to drive the delivery of customer projects, software enhancements, integrations, reporting solutions and business process improvements. You will collaborate with customers, project teams, developers and product stakeholders to understand requirements and guide solution design.

You bring 4+ years in a BA role within software development or professional services, with proven skills in facilitating workshops,